Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with claimants to settle insurance claims directly, offering support and solutions.
- Company: Join esure Group, a leader in innovative insurance solutions with over 2 million satisfied customers.
- Benefits: Enjoy competitive salary, flexible working options, and generous annual leave plus bonuses.
- Why this job: Kickstart your career in insurance with growth opportunities and a supportive team culture.
- Qualifications: No experience needed; just bring your persuasive skills and a willingness to learn.
- Other info: Embrace a diverse workplace committed to inclusion and community impact.
The predicted salary is between 28800 - 43200 £ per year.
Ready to join a team that’s leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we’re transforming the way the industry operates and putting customers at the heart of everything we do.
We currently have a great opportunity for a target driven individual to join our team. The Direct Claimant Specialist will use persuasive soft skills to encourage third-party claimants to settle directly through our policyholder’s cover. They will offer repairs, compensation, replacement vehicles, and even personal injury services if needed. No prior experience is needed so if you’re looking for a new challenge, this could be your chance to learn about the insurance sector and start your esure career, where there is plenty of internal opportunities available.
The day to day:
- Delivering a strong capture performance of 65% monthly or above.
- Follow internal esure policy and procedures, and adhere to external standard process and legislation, e.g. equal opportunities.
- Identify and recommend opportunities to improve processes across the department.
- Work collaboratively with peer group to achieve best outcomes for esure.
- Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt.
- Persuade claimant to use esure Network Repairers and Suppliers advising them of esure products when appropriate and providing sales and service contact numbers.
- Ensure availability to manage incoming calls which could potentially lead to securing a third-party capture.
- Identify and feedback all areas of concern involving external suppliers which affect service delivery.
- Identify areas of self-development and work with relevant team leader or assigned training delegate to achieve set goals.
Qualifications:
- Experience working within a sales-based role is advantageous.
- Familiar with a target based environment.
- Ability to demonstrate good negotiation and objection handling skills.
- Front line customer support in a target driven role.
- Influencing and negotiating, in particular objection resolution.
- Digital literacy (including the Internet).
- Self-motivated whilst having the ability to work as part of a team.
What’s in it for you?:
- Competitive salary reflecting your skills, experience and potential.
- Discretionary bonus scheme recognising your hard work and contributions.
- 25 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
- Flexible working options, including hybrid and part-time opportunities where applicable.
- Company funded private medical insurance for qualifying colleagues.
- Career growth supported by training, mentoring, and a whole host of other resources!
- Join our networks and communities to connect, learn, and share ideas with likeminded colleagues.
- Fantastic discounts on insurance products for you and your family.
- 2 paid volunteering days per year and initiatives for a more sustainable lifestyle.
- Internal social recognition tool for colleague appreciation.
- And much more; See our full benefits here Reward and benefits | Esure Group PLC.
We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
Direct Claimant Specialist - Manchester employer: esure Group
Contact Detail:
esure Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Claimant Specialist - Manchester
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding how claims work will help you communicate effectively with claimants and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your negotiation skills. Since the role involves persuading claimants to settle directly, being able to handle objections and negotiate effectively will be crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your ability to work in a target-driven environment. Prepare examples from previous experiences where you met or exceeded targets, even if they are from different sectors, as this will highlight your suitability for the role.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with people who work at esure can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Direct Claimant Specialist - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Direct Claimant Specialist position. Tailor your application to highlight relevant skills, such as negotiation and customer support experience.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in sales or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet targets and handle objections.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Highlight your soft skills, such as persuasion and teamwork, and provide examples of how you have successfully navigated similar challenges in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at esure Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Direct Claimant Specialist. Familiarise yourself with the key tasks such as negotiating with claimants and managing your own diary for follow-ups. This will help you answer questions confidently.
✨Showcase Your Soft Skills
Since the role requires persuasive soft skills, prepare examples from your past experiences where you've successfully influenced or negotiated with others. Highlight your ability to handle objections and resolve conflicts effectively.
✨Research esure Group
Learn about esure Group's mission and values, especially their commitment to digital innovation and customer service. Being able to discuss how your personal values align with theirs can make a strong impression during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about opportunities for internal growth or how the team collaborates to achieve targets.
