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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leader in retail committed to inclusivity and innovation.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for service.
- Other info: M&S values individuality and offers a supportive work environment.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Below is the working pattern for this vacancy. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
- Week 1: Thursday 13:00-17:00
- Friday 13:00-17:00
- Saturday 05:00-13:45
- Week 2: Wednesday 05:00-13:45
- Thursday 13:00-17:00
- Friday 13:00-17:00
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In-Store Bakery - Christchurch - Christchurch, Dorse employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In-Store Bakery - Christchurch - Christchurch, Dorse
✨Tip Number 1
Familiarise yourself with M&S products, especially those in the bakery section. Being able to discuss your favourite items or recommend products can really impress during an interview.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous roles where you went above and beyond for a customer. This will demonstrate your commitment to delivering excellent service.
✨Tip Number 3
Prepare to discuss how you handle feedback and adapt to changing situations. M&S values adaptability, so having a few scenarios ready can help illustrate your flexibility.
✨Tip Number 4
Engage with M&S's social media channels or local store events. This shows your enthusiasm for the brand and can provide valuable insights into their culture and customer engagement strategies.
We think you need these skills to ace Customer Assistant - In-Store Bakery - Christchurch - Christchurch, Dorse
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and handled feedback effectively.
Showcase Adaptability: Mention instances where you've adapted to changing situations or taken accountability for managing your workload. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for Inclusion: Reflect M&S's commitment to inclusion and diversity in your application. Share any relevant experiences that demonstrate your ability to work in diverse teams and your openness to different perspectives.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the bakery products offered by M&S. During the interview, be ready to discuss your favourite items and how you would recommend them to customers, showcasing your enthusiasm and knowledge.
✨Emphasise Adaptability
Retail environments can change rapidly. Be prepared to discuss situations where you've had to adapt to new challenges or changes in your work environment, highlighting your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how M&S supports its employees in delivering exceptional customer service.
