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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a leader in retail committed to inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Must be 18 or older; strong communication and customer service skills required.
- Other info: M&S values individuality and offers a supportive work environment.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Working Pattern:
- Thursday - 05:00 - 09:00
- Friday - 05:00 - 09:00
- Saturday - 05:00 - 09:00
Due to the work requirements of this role we can’t consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Prescot - Prescot, Merseyside employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Prescot - Prescot, Merseyside
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to inclusivity and customer satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you provide customer service. This will help you feel more confident when discussing how you would handle customer interactions at M&S.
✨Tip Number 3
Visit the Prescot store before your interview to observe the environment and customer interactions. Take note of how staff engage with customers and the layout of the store, as this knowledge can be beneficial during discussions.
✨Tip Number 4
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to meet a customer's needs, as this will demonstrate your capability for the role.
We think you need these skills to ace Customer Assistant - Prescot - Prescot, Merseyside
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Showcase Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Demonstrating genuine interest in the company can set you apart from other candidates.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with M&S products before the interview. Being able to discuss their offerings and express enthusiasm for their brand will show that you're genuinely interested in the role and ready to engage with customers.
✨Emphasise Teamwork and Collaboration
M&S values building positive relationships. Be ready to share experiences where you worked effectively within a team, showcasing your ability to listen and adapt to others' needs while achieving common goals.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific customer scenarios. Think through potential situations you might face as a Customer Assistant and prepare thoughtful responses that demonstrate your problem-solving skills and commitment to customer satisfaction.
