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- Tasks: Support Post Office hardware with troubleshooting, installations, and maintenance across Bristol.
- Company: Join a leading tech company dedicated to innovation and customer service.
- Benefits: Enjoy competitive pay, private health insurance, gym memberships, and exclusive discounts.
- Why this job: Be part of a dynamic team, gain hands-on experience, and make a real impact.
- Qualifications: Previous tech experience, familiarity with POS devices, and a valid UK driving license required.
- Other info: Weekend work on a rota basis; vehicle provided for field duties.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area. A clean & valid UK Driving License is essential. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels. Role requires frequent weekend work on a rota basis.
Role Responsibilities
- Device and connectivity troubleshooting
- Device imaging and configuring
- Device swap outs and connectivity cabling, Wi-Fi
- Device installs, moves, decommissions
- Device stock control and asset management
- Proactive maintenance, user familiarisation and guidance
- Cable management
- Smart hands and eyes
- Liaison with other support teams
Essential Skills/Experience
- Previous experience in a similar role
- Familiarity with Point of Sale devices
- Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
- Knowledge of Windows operating system and associated technologies
- Knowledge of peripherals and their maintenance (printers, scanners)
- Be SLA focused and familiar with call management products
- Familiarity with support procedures, scripts, and processes
- Proven troubleshooting skills
- Awareness of Payment Card Industry (PCI) compliance would be desirable
- Ability to gain base level security clearance (BPSS)
- Valid UK Drivers License - Vehicle supplied
- Good customer-focus & communication skills
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
Still reading? We'd love to hear from you apply today.
Onsite Technical Field Engineer (Bristol) employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Technical Field Engineer (Bristol)
✨Tip Number 1
Make sure you brush up on your troubleshooting skills, especially with Point of Sale devices and the specific hardware mentioned in the job description. Being able to demonstrate your hands-on experience with these technologies during an interview will set you apart.
✨Tip Number 2
Familiarise yourself with the service level agreements (SLAs) and call management products that are commonly used in the industry. Showing that you understand the importance of SLAs and how they impact customer satisfaction can give you an edge.
✨Tip Number 3
Since this role requires a valid UK driving licence and involves travelling to various locations, be prepared to discuss your driving experience and how you manage your time effectively when working in the field.
✨Tip Number 4
Highlight your customer service skills and communication abilities, as these are crucial for this role. Think of examples from your past experiences where you successfully resolved issues while maintaining a positive relationship with clients.
We think you need these skills to ace Onsite Technical Field Engineer (Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and field engineering. Emphasise your familiarity with Point of Sale devices, troubleshooting skills, and any previous roles that align with the responsibilities outlined in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to meet the essential skills required, such as your knowledge of Windows operating systems and customer service skills.
Highlight Relevant Qualifications: Clearly list any qualifications or certifications that are pertinent to the role, especially those related to IT support, hardware maintenance, or customer service. If you have experience with PCI compliance, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at DXC Technology
✨Showcase Your Technical Skills
Make sure to highlight your experience with Point of Sale devices and familiarity with the specific hardware mentioned in the job description, such as Cielo and Microsoft tablets. Be prepared to discuss troubleshooting scenarios you've encountered in previous roles.
✨Demonstrate Customer-Focused Communication
Since this role involves liaising with other support teams and providing guidance to users, practice articulating your thoughts clearly. Think of examples where you successfully resolved customer issues or improved user experiences.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs and how they impact your work. Be ready to discuss how you prioritise tasks based on criticality and service levels, as this will show your understanding of the role's demands.
✨Prepare for Practical Scenarios
Expect to be asked about real-life troubleshooting situations. Prepare a few examples that demonstrate your problem-solving skills, especially related to device imaging, connectivity issues, and cable management.
