Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team of administrators in a fast-paced healthcare environment.
- Company: Join Spire Healthcare, a leader in private healthcare known for clinical excellence.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Kickstart your healthcare career with full training and a supportive team culture.
- Qualifications: Previous managerial experience is essential; strong communication skills are a must.
- Other info: Flexible shifts and a commitment to personal and team development.
The predicted salary is between 36000 - 60000 £ per year.
Due to a period of innovation, Spire Healthcare are recruiting for an Outpatients Team Leader. We are looking for driven, customer-focused individuals to join our team on a full-time and permanent basis. Full training will be provided and this is a real opportunity to commence your healthcare career. Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturdays. Please note - induction will be full-time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.
Duties And Responsibilities
- To be the leader within a team of multi-skilled administrators who can adapt to the demands of the business and drive operational performance.
- To adhere to HR policies and procedures within the Outpatient Appointments, including managing sickness, annual leave and underperformance management.
- Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set.
- Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times.
- Carry out quality assessments regularly and give feedback to the team.
- Plan the workforce in line with activity and ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions.
- To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores.
- To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required.
- Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.
Who We’re Looking For
- Previous managerial or team leader experience is essential.
- Support other staff in the performance of their duties and establish good working relationships with colleagues and other Spire Healthcare staff.
- Promoting effective lines of communication throughout the working environment.
- Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews.
- Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful.
- Perform all duties in accordance with hospital policies.
- Attend all mandatory training sessions and any other training and development courses as required.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Tim Lincoln-Shaw on Tim.Lincoln-Shaw@spirehealthcare.com.
Locations
Outpatients Team Leader employer: Spire Healthcare Group plc
Contact Detail:
Spire Healthcare Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Team Leader
✨Tip Number 1
Familiarise yourself with the specific duties and responsibilities outlined in the job description. Understanding the key performance indicators (KPIs) and operational goals will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your previous managerial or team leader experience in conversations with recruiters. Be prepared to share specific examples of how you've successfully led a team and improved performance in past roles.
✨Tip Number 3
Showcase your customer service skills by discussing any relevant experiences where you’ve gone above and beyond for clients or patients. This is crucial for a role that focuses on delivering high standards of customer service.
✨Tip Number 4
Network with current or former employees of Spire Healthcare if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Outpatients Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatients Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Leadership Experience: Since previous managerial or team leader experience is essential, make sure to emphasise any relevant leadership roles you've held. Use specific examples to demonstrate how you have successfully managed teams and improved performance.
Showcase Customer Service Skills: The role requires a strong focus on customer service. Include examples in your application that illustrate your ability to deliver high standards of service and manage customer interactions effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure your documents reflect your understanding of Spire Healthcare's values and commitment to clinical excellence.
How to prepare for a job interview at Spire Healthcare Group plc
✨Showcase Your Leadership Skills
As an Outpatients Team Leader, demonstrating your previous managerial experience is crucial. Prepare examples of how you've successfully led a team, managed performance issues, and fostered good working relationships.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how you would handle operational performance, manage administrative tasks, and ensure high standards of customer service.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to discuss how you promote open lines of communication within a team and how you handle feedback sessions and one-on-ones with team members.
✨Align with Company Values
Spire Healthcare has strong values that guide their operations. Research these values and think about how your personal values align with theirs. Be ready to share examples of how you've embodied similar principles in your previous roles.
