Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support players, resolve issues, and manage VIP interactions while ensuring top-notch gaming experiences.
- Company: Join Hutch, a leading mobile games developer with a mission to engage automotive gaming enthusiasts.
- Benefits: Enjoy remote work flexibility, a supportive culture, and the chance to work on exciting game projects.
- Why this job: Be part of a passionate team that values creativity, collaboration, and player satisfaction in gaming.
- Qualifications: Experience in customer support, bilingual skills, and a love for gaming are essential.
- Other info: This is a 6-month contract role with opportunities to grow within a dynamic company.
The predicted salary is between 30000 - 42000 £ per year.
Hutch is looking for an experienced Customer Support/Localisation Specialist to join the team on an initial 6 month contract. We are looking for someone who is passionate about cars, games, and helping players get the most from our titles. Reporting to the Player Support Manager, the role will mainly focus on Customer Support, interacting with VIP players, helping supervise vendor managed agents, localisation and ad hoc tasks.
Responsibilities
- Respond promptly and professionally to customer enquiries.
- Handle and resolve customer complaints.
- Perform and record customer refunds where appropriate.
- Be the face of the company - work with passion and integrity - respond as a person and be honest and upfront with our customers.
- Provide feedback on the efficiency of the customer service process.
- Being the first point of contact for VIP players via our CRM system.
- Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them.
- Monitor the customer base for new VIP customer potential.
- Localisation of presets and FAQ articles.
- Localisation quality assurance as organised by the localisation manager.
- Work alongside game teams to plan and execute in game events and promotions.
- Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes and feedback to game teams.
- Respond to player reviews on platform app stores (iOS/Android).
Minimum Requirements
- Previous experience in customer support or community management role in the tech or games industry.
- Bi-lingual in any of the following languages (written and spoken) - German, Italian, Russian, Chinese, Korean.
- Knowledge of helpdesk CRM systems (helpshift, zendesk or similar).
- Demonstrable communication skills (excellent written English).
- Problem solving.
- Attention to detail and accuracy.
- Willingness to work one day at the weekend.
Bonus points
- Racing genre gaming fan: PC, Console and especially Mobile.
- Familiarity with performance analytics.
- Strong mathematical skills.
We value diversity and as an equal opportunity employer we encourage applications from all suitable applicants. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Customer Support / Localisation Specialist employer: Hutch
Contact Detail:
Hutch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support / Localisation Specialist
✨Tip Number 1
Familiarise yourself with Hutch's games and their community. Understanding the player base and the specific titles will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your bilingual skills, especially if you speak any of the languages mentioned in the job description. Being able to communicate fluently in these languages can set you apart from other candidates.
✨Tip Number 3
Gain a solid understanding of CRM systems like Helpshift or Zendesk. If you have experience with these tools, be ready to discuss how you've used them to enhance customer support in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled difficult customer situations in the past. This will demonstrate your ability to manage VIP players and resolve issues effectively.
We think you need these skills to ace Customer Support / Localisation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or community management, especially within the tech or gaming industry. Emphasise any bilingual skills and familiarity with helpdesk CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and gaming. Mention specific experiences where you've successfully resolved customer issues or improved service processes, demonstrating your problem-solving skills.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use professional language while also reflecting your personality.
Highlight Relevant Knowledge: If you have experience with localisation or quality assurance, be sure to mention it. Discuss any familiarity with performance analytics or your enthusiasm for racing games to stand out as a candidate.
How to prepare for a job interview at Hutch
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for games, especially racing titles. Share your experiences with gaming and how they relate to customer support, as this will resonate well with Hutch's mission.
✨Demonstrate Your Communication Skills
Since the role involves interacting with VIP players, highlight your excellent written and verbal communication skills. Prepare examples of how you've effectively resolved customer issues in the past.
✨Familiarise Yourself with CRM Systems
Brush up on your knowledge of helpdesk CRM systems like Helpshift or Zendesk. Be ready to discuss how you've used these tools in previous roles to manage customer interactions efficiently.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've successfully solved customer problems. Be prepared to walk through your thought process during the interview, showcasing your attention to detail and problem-solving abilities.
