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- Tasks: Coordinate planning and scheduling for property services, ensuring efficiency and top-notch customer service.
- Company: Join a respected Property Services Contractor with 50 years of experience in the industry.
- Benefits: Enjoy perks like discounts, life assurance, health programmes, and opportunities for learning and development.
- Why this job: Be part of a dynamic team, making a real impact in property maintenance and customer satisfaction.
- Qualifications: IT savvy, with scheduling experience and strong customer service skills; construction knowledge is a plus.
- Other info: Work in a supportive environment that values teamwork and personal growth.
The predicted salary is between 26000 - 28000 £ per year.
Job Reference: RAAP020425
Rate: £26,000 - £28,000 + package
Location: Mallusk, Northern Ireland
Are you looking for a Planner Coordinator role? Interested in working for a leading Property Services Contractor? VANRATH are recruiting a Planner Coordinator to work for a well-respected Property Services Contractor, based in Mallusk, Northern Ireland.
Remuneration: £26,000 - £28,000 + package
Package Includes:
- Employee Perks & Discounts
- Life Assurance
- Industry leading health & wellbeing programme
- Healthcare Cash Plan
- Long service awards
- Great opportunities for learning & development
Client: Our client is a well-respected Property Services Contractor that has been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.
Overview of Role: Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
- To perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy
The Ideal Person:
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling / logistics
- Experience in customer service and customer excellence
- Experience operating within the construction industry with a focus toward housing maintenance
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
For further information on this vacancy, or any other Built Environment job in Belfast or wider Northern Ireland, please apply via the link below or contact Robert Apps for a confidential discussion.
Planner Coordinator (Property Services) employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner Coordinator (Property Services)
✨Tip Number 1
Familiarise yourself with the property services sector, especially in Northern Ireland. Understanding the local market and the specific needs of clients in social housing and maintenance will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the construction and property services industry. Attend local events or join online forums to connect with people who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Brush up on your IT skills, particularly in Microsoft Office and any scheduling software relevant to the role. Being proficient in these tools will not only help you in the application process but also demonstrate your readiness for the job.
✨Tip Number 4
Prepare to discuss your experience in customer service and logistics during the interview. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues in a timely manner.
We think you need these skills to ace Planner Coordinator (Property Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, logistics, and customer service. Emphasise any previous roles in the construction industry or property services that align with the Planner Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills such as planning, organisation, and communication that make you a great fit for the job.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, proficiency in Microsoft Office, and any experience with job scheduling software. These are crucial for the Planner Coordinator role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully dealt with unexpected challenges in previous roles. This will demonstrate your ability to manage client relationships and resolve issues effectively.
How to prepare for a job interview at IrishJobs
✨Research the Company
Before your interview, take some time to learn about the Property Services Contractor. Understand their history, values, and the types of projects they handle. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Your IT Skills
Since the role requires proficiency in Microsoft Office and other IT tools, be prepared to discuss your experience with these applications. You might even want to mention specific examples of how you've used technology to improve scheduling or communication in previous roles.
✨Showcase Your Customer Service Experience
As a Planner Coordinator, you'll be the first point of contact for tenants. Highlight your previous customer service experience and provide examples of how you've successfully resolved issues or improved client relationships in the past.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to deal with unexpected challenges and how you managed to resolve them effectively.
