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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and minimal disruption during home improvements.
- Company: Join a growing organisation dedicated to improving communities and residents' lives.
- Benefits: Enjoy a competitive salary, car allowance, and award-winning benefits with career progression opportunities.
- Why this job: Make a real impact in residents' lives while working in a supportive and innovative team environment.
- Qualifications: Experience in customer service roles, strong communication skills, and knowledge of maintenance projects required.
- Other info: Ready to make a difference? Apply today and join our mission!
Location: South East
Salary: £30,000 - £33,000 + Car Allowance
Make a Difference in Residents’ Lives!
Are you passionate about customer service and making a real impact? As a Resident Liaison Officer, you’ll be the key link between residents and our team, ensuring smooth communication and minimal disruption during essential home improvements.
What You’ll Be Doing
- Be the main point of contact for residents, addressing concerns and ensuring a great experience.
- Work with site teams to manage access, reduce disruption, and maintain a safe environment.
- Arrange and lead resident consultations, keeping them informed every step of the way.
- Handle complaints professionally, ensuring quick and fair resolutions.
- Keep project records updated and attend meetings with clients and residents.
What We’re Looking For
- Experience as an RLO or similar customer-facing role in social housing, construction, or maintenance.
- Strong communication, problem-solving, and IT skills.
- Knowledge of planned maintenance projects (internal/external works).
- A proactive, customer-focused approach with great organisational skills.
What’s in It for You?
- Competitive Salary & Award Winning Benefits
- Career progression in a growing organisation.
- A chance to positively impact communities by improving residents' homes.
- A supportive, collaborative team that values innovation.
Ready to make a difference? Apply today!
A member of the Spencer & James Recruitment team will be in contact with you.
Resident Liaison Officer employer: Spencer and James
Contact Detail:
Spencer and James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges residents face during home improvements. Understanding their concerns will help you communicate effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Network with professionals in the social housing and construction sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully handled resident complaints or improved communication in previous roles. This will highlight your proactive approach and ability to manage difficult situations.
✨Tip Number 4
Research our company values and recent projects. Being knowledgeable about our work will not only impress during interviews but also allow you to align your answers with what we prioritise as an organisation.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in roles similar to a Resident Liaison Officer. Emphasise your communication skills and any experience with social housing or construction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in residents' lives. Mention specific examples of how you've successfully managed resident concerns or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities and IT skills. Provide examples of how you've used these skills in past positions to manage projects or resolve complaints effectively.
Show Enthusiasm for the Role: Convey your enthusiasm for the position and the impact it has on the community. Explain why you are drawn to this role and how your proactive approach aligns with the company's values.
How to prepare for a job interview at Spencer and James
✨Show Your Passion for Customer Service
As a Resident Liaison Officer, your role revolves around ensuring residents have a great experience. Be prepared to share examples of how you've gone above and beyond in previous roles to provide excellent customer service.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. During the interview, practice clear and concise responses, and be ready to discuss how you would handle difficult conversations with residents or site teams.
✨Highlight Your Problem-Solving Abilities
You’ll need to address concerns and complaints from residents. Prepare to discuss specific instances where you've successfully resolved issues, showcasing your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Planned Maintenance Projects
Understanding the basics of planned maintenance projects will give you an edge. Research common practices in social housing and construction, and be ready to discuss how you can contribute to these projects effectively.
