Policy Officer

Job DescriptionVenesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit x2 Policy Officers for initial 2-month contracts with the potential to extend at a rate of £20.22/hour PAYE. These roles will be hybrid, working at home and in the office.Responsibilities:The successful candidate will be responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service.This role requires strong investigative skills, excellent communication abilities, and the capacity to work flexibly in a fast-paced environment.Handle inquiries and provide information to stakeholders in a professional manner on the Act – ensuring all calls are recorded in the client management system.Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.Conduct legal research – mostly in preparation with the Act and prepare comprehensive case summaries for the Head of Office.For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.Manage all case files and ensure organised file maintenance.As and when required, assist in the preparation and coordination of meetings, including note…