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- Tasks: Join our team as an Operations Agent, managing bookings and providing top-notch customer service.
- Company: We're a fast-growing company with a friendly, collaborative atmosphere.
- Benefits: Enjoy competitive salary, 20-25 days holiday, private healthcare, and fun perks like pizza Fridays!
- Why this job: This role offers career growth in a dynamic environment with a supportive team culture.
- Qualifications: Attention to detail and a positive attitude are essential; full training provided!
- Other info: Work Monday to Friday, with flexible hours and opportunities for team-building events.
We are currently looking for enthusiastic people to join our clients friendly team as an Operations Agent. This is a great opportunity to work in a dynamic and varied role, with potential for career growth and development. This fast-growing company is looking for a self-starter who is enthusiastic and willing to jump in and roll their sleeves up. The team is small but all work together really well and enjoy a fast paced but fun environment which can include team building events, pizza Fridays etc.
Key Responsibilities:
- Project management of onboarding to our central booking platform
- Answering and returning telephone calls in a timely and polite manner, converting calls to reservations and booking via the Company reservation software
- Carry out rate loading for our clients which requires a high attention to detail and must be completed within company SLA’s
- Implement new products and services as required to our portfolio of clients
- Effectively communicate with third party service providers for the efficient resolution of issues
- Communicate with all departments internally where appropriate passing possible sales leads to Business Development for new product sales opportunities
- Maintain accurate records within the Company Customer Relationship Management system on all issues raised and resolved for reporting purposes
- Deal with any complaints quickly and professionally
What’s on offer?
Competitive salary of £26,000 to £28,000 dependant on experience. Hours: Monday to Friday 8:00am – 4:00pm or 9:00am – 5:00pm
Benefits:
- 20 days holiday rising to 25 with service plus Bank Holidays.
- Private Healthcare after 2 years service
- Pension
- Free parking
- Birthday and Christmas Holiday Bonus
The role will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a ‘can do’ attitude. You will be the key contact the customers have with the company, so an excellent level of customer service is required. Full training is provided though so if you have a desire to get into Customer Services please get in touch with Ellen Rayworth.
Customer Service/Technical Support Executive employer: Reflect Recruitment Group
Contact Detail:
Reflect Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Technical Support Executive
✨Tip Number 1
Familiarise yourself with the company's booking platform and customer relationship management (CRM) systems. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach and readiness to jump in.
✨Tip Number 2
Showcase your ability to handle multiple projects by preparing examples from your past experiences. Highlighting your organisational skills and attention to detail will resonate well with the hiring team, as these are key traits they are looking for.
✨Tip Number 3
Research common customer service scenarios and how to effectively resolve complaints. Being able to discuss these situations confidently will show that you understand the importance of excellent customer service in this role.
✨Tip Number 4
Engage with the company’s social media or community events if possible. This can give you insights into their culture and values, which you can reference during your discussions, making you a more memorable candidate.
We think you need these skills to ace Customer Service/Technical Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any roles where you've demonstrated attention to detail, project management, or effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as the opportunity for career growth and the dynamic team environment.
Highlight Relevant Skills: In your application, focus on skills that align with the key responsibilities mentioned in the job description, such as problem-solving, multitasking, and customer relationship management.
Show Your Personality: Since the company values a fun and friendly atmosphere, let your personality shine through in your application. Use a conversational tone and express your eagerness to contribute to team-building events and the overall company culture.
How to prepare for a job interview at Reflect Recruitment Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. This position requires a self-starter with a 'can do' attitude, so demonstrating your enthusiasm can set you apart from other candidates.
✨Highlight Attention to Detail
Since the role involves meticulous tasks like rate loading and maintaining accurate records, be prepared to discuss examples from your past experiences where your attention to detail made a difference. This will show that you understand the importance of accuracy in this position.
✨Prepare for Customer Scenarios
As you'll be the key contact for customers, think of potential customer service scenarios you might face. Be ready to explain how you would handle complaints or difficult situations professionally and efficiently, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and team dynamics. Inquire about team-building events or how the company supports career growth, as this demonstrates your eagerness to be part of their friendly and fun environment.
