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- Tasks: Handle customer complaints and ensure positive outcomes for KINTO One.
- Company: KINTO-UK Ltd is a dynamic Mobility Brand under the Toyota Group.
- Benefits: Gain valuable experience in customer relations and work in a supportive team environment.
- Why this job: Make a real impact by improving processes and enhancing customer satisfaction.
- Qualifications: No specific qualifications required; just a passion for helping others and problem-solving.
- Other info: Opportunity to collaborate with senior management and influence company practices.
The predicted salary is between 28800 - 43200 £ per year.
Complaints Handler This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services The role will primarily be handling KINTO One complaints to ensure good customer outcomes. You will be responsible for investigating, evidencing and resolving complaints accurately within the rules and guidelines of the FCA and the FOS in order to manage customers’ expectations and concerns. The role will not only be responsible for resolving complaints but to feedback to the business where improvements to process and procedures can be made to fix the root cause and to develop countermeasures along with the Manager and department responsible. It will also support the Team Manager with reporting to Senior Management, to identify areas of complaints and to highlight the actions taken by the relevant department to avoid recurrence. The Role: Reviewing and recording new complaints Investigating and resolving complaints Drafting/Sending final response letters Diligent four eyes check of regulated complaints final response letters Building and sharing knowledge and understanding of handling regulated complaint…
Customer Relations Specialist employer: Toyota Financial Services
Contact Detail:
Toyota Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Specialist
✨Tip Number 1
Familiarize yourself with the FCA and FOS guidelines. Understanding these regulations will not only help you in the role but also show your commitment to compliance during the interview process.
✨Tip Number 2
Research KINTO-UK and its services thoroughly. Being knowledgeable about their offerings and customer base will allow you to demonstrate how you can contribute to improving customer satisfaction.
✨Tip Number 3
Prepare examples of how you've successfully handled complaints in the past. Highlighting your problem-solving skills and ability to manage customer expectations will make you stand out.
✨Tip Number 4
Show your proactive approach by suggesting potential improvements to complaint handling processes. This will illustrate your forward-thinking mindset and willingness to contribute to the team's success.
We think you need these skills to ace Customer Relations Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Relations Specialist position at KINTO-UK Ltd. Understand the key responsibilities, especially around handling complaints and providing feedback for process improvements.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and complaint resolution. Emphasize any previous roles where you managed customer expectations or improved processes.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses your skills in investigating and resolving complaints. Mention your understanding of FCA and FOS guidelines, and how you can contribute to improving customer outcomes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Toyota Financial Services
✨Understand the Company and Its Values
Before your interview, take some time to research KINTO-UK Ltd and its parent company, Toyota. Understand their values, mission, and how they approach customer service. This knowledge will help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific complaints or difficult customer interactions. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to manage customer expectations effectively.
✨Familiarize Yourself with FCA and FOS Guidelines
Since the role involves handling regulated complaints, it’s crucial to have a basic understanding of the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) guidelines. Being knowledgeable about these regulations will show your commitment to compliance and customer care.
✨Show Your Team Spirit
The role requires collaboration with the Team Manager and other departments. Be prepared to discuss how you work in a team setting, share feedback, and contribute to process improvements. Highlight any past experiences where you successfully collaborated to resolve issues.
