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For Companies At a Glance
- Tasks: Lead client services for top companies, ensuring exceptional delivery and relationship management.
- Company: Join a global HR services company focused on talent management and compliance.
- Benefits: Enjoy remote work flexibility across the UK or Ireland with a supportive team culture.
- Why this job: Be part of a dynamic environment that values accountability and offers opportunities for growth.
- Qualifications: Director-level experience in account management or client services, preferably in MSP or payroll.
- Other info: Opportunity to expand service offerings and streamline processes for high-value clients.
The predicted salary is between 54000 - 84000 £ per year.
Do you want to work for a Global HR Services Outsourcing Company focusing on Talent Management and Compliance? You will work across EME, partnering with large enterprise organisations. You will lead the delivery of exceptional client services across a variety of MSP clients.
Working Pattern: Remote across the UK or Ireland
The role:
- Develop strong client relationships with some of the best & largest companies.
- Deliver multi-country payroll solutions.
- Meet with clients to enhance the relationship, review performance and offer service improvements.
- Lead, train and develop a high-performing delivery team.
- Resolve client escalations and issues and implement effective solutions.
- Streamline processes and work with internal teams to ensure a high-quality service.
- Expand service offerings to clients.
The culture: Open, honest, direct and highly accountable.
Your experience:
- Experience in account management, client services or operations at a director level (or potentially manager level, depending on the size of accounts running) for an MSP (Managed Service Provider), Workforce Solutions or Payroll company.
- Experience with high-value accounts, providing best-in-class service and complex service agreements.
- Experience managing large-scale, multi-country payroll.
- Experience improving processes, service delivery and driving operational excellence.
Apply or DM for more information.
Client Services Director employer: AG Talent
Contact Detail:
AG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network with professionals in the HR services and payroll industry. Attend relevant webinars or local meetups to connect with potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Research the specific companies you want to work with and understand their client service needs. Tailor your conversations to demonstrate how your experience aligns with their goals and challenges.
✨Tip Number 3
Prepare to discuss your previous successes in managing high-value accounts and delivering exceptional client services. Use specific examples that highlight your ability to resolve issues and improve processes.
✨Tip Number 4
Familiarise yourself with the latest trends in talent management and compliance within the EMEA region. Being knowledgeable about current industry standards will help you stand out during interviews and discussions.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client services, particularly in the context of Managed Service Providers or payroll companies. Use specific examples that demonstrate your ability to manage high-value accounts and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your experience aligns with their needs, particularly in developing client relationships and leading teams. Be sure to mention any specific achievements that showcase your operational excellence.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as problem-solving, process improvement, and team leadership. Provide concrete examples of how you've successfully resolved client issues or streamlined processes in previous roles.
Showcase Cultural Fit: Research the company's culture and values. In your application, reflect on how your personal values align with their open, honest, and accountable culture. This can help demonstrate that you would be a great fit for their team.
How to prepare for a job interview at AG Talent
✨Showcase Your Client Relationship Skills
As a Client Services Director, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully managed client accounts in the past, focusing on your communication skills and how you’ve enhanced client satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved client escalations or issues. Highlight your approach to problem-solving and how you implemented effective solutions that improved service delivery.
✨Highlight Your Experience with Multi-Country Payroll
Since the role involves delivering multi-country payroll solutions, ensure you can speak confidently about your experience in this area. Discuss any challenges you've faced and how you overcame them to ensure compliance and efficiency.
✨Emphasise Your Leadership Qualities
As you'll be leading a high-performing delivery team, it's important to convey your leadership style. Share examples of how you've trained and developed teams in the past, and how you foster a culture of accountability and excellence.
