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For Companies At a Glance
- Tasks: Support students on their learning journey and manage their educational needs.
- Company: Join Wilmington plc, a leader in professional learning and development solutions.
- Benefits: Enjoy hybrid working, performance bonuses, gym memberships, and wellbeing resources.
- Why this job: Make a real difference in students' lives while working in a supportive team environment.
- Qualifications: Strong customer service skills and ability to handle high-pressure situations required.
- Other info: Guaranteed interviews for candidates with disabilities who meet the criteria.
The predicted salary is between 20400 - 21600 ÂŁ per year.
Location: Hybrid, our office is based in Fort Dunlop, B24 9FD, Working (1 day per week in the office, typically Tuesdays)
Salary: ÂŁ24,500 - ÂŁ27,000 per annum, DOE + Excellent Benefits
Contract Type: 12-month FTC
What We Can Offer You:
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Additional Holiday Purchase
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Job Purpose, Tasks and Responsibilities
You will be responsible for:
- Providing excellent customer service and support to students/learners after they have enrolled.
- Managing the learning journey for students, including tasks like transferring dates, providing tutor support, handling resits, etc.
- Downloading tutor recordings from Zoom and uploading them to the learning platforms for student access.
- Using systems such as Salesforce, Administrate (for training management), and Totara (for learning management systems) to manage student data and tasks.
- Working within a team of 10 and liaising with internal teams such as Enrolment, Client Services, UX team, and the TED (training) Team.
What’s the Best Thing About This Role
The best part of this role is enhancing learner journeys and helping them achieve success in their learning goals. Additionally, liaising with internal teams ensures smooth communication and service delivery.
What’s the Most Challenging Thing About This Role
The most challenging aspect is managing a high volume of calls and emails. Another challenge is working to Service Level Agreements (SLAs) to ensure prompt action and delivery.
What We’re Looking For
To be successful in this role, you must have:
- Confident on the phone and able to handle customer-facing situations effectively.
- Strong customer service experience.
- Ability to work under pressure, managing a high volume of tasks.
- Excellent communication skills, both written and oral.
- Flexible and reliable, able to adapt to the team’s needs.
To be successful in this role, it would be great if you have:
- Experience using Salesforce, Administrate, or Totara (LMS).
- Previous experience in a customer support or similar role, preferably in a learning environment.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Join us and achieve more within your career with mutual respect, support and fair rewards. We are part of Wilmington plc, a leading provider of professional learning and development solutions.
Click on “APPLY” today.
Learning Support Advisor employer: ICA
Contact Detail:
ICA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Support Advisor
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Salesforce, Administrate, and Totara. Having a good understanding of these systems will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling a high volume of calls, being articulate and confident will help you stand out during the interview process.
✨Tip Number 3
Demonstrate your customer service experience by preparing examples of how you've successfully managed challenging situations in the past. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Tip Number 4
Show your passion for supporting learners by researching our company values and mission. Being able to articulate why you want to work with us and how you can contribute to enhancing learner journeys will make a strong impression.
We think you need these skills to ace Learning Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Learning Support Advisor position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in educational settings. Mention specific examples where you successfully supported learners or managed high volumes of tasks under pressure.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and oral communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Tailor Your Application: Make sure to customise your cover letter for this specific role. Address why you are passionate about supporting learners and how you can contribute to enhancing their educational journeys. This personal touch can make a significant difference.
How to prepare for a job interview at ICA
✨Show Your Passion for Learning Support
Make sure to express your enthusiasm for helping learners succeed. Share any personal experiences or stories that highlight your commitment to supporting students in their educational journeys.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you handle challenging situations, especially in a busy environment with high call and email volumes.
✨Familiarise Yourself with Relevant Systems
If you have experience with Salesforce, Administrate, or Totara, be sure to mention it. If not, do some research on these systems so you can speak confidently about how you would adapt to using them in the role.
✨Practice Effective Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with a friend to refine your verbal and written communication skills.
