Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our operations team to support customer processes and enhance service quality.
- Company: We are a leading logistics company focused on delivering exceptional service worldwide.
- Benefits: Enjoy hybrid working after training, competitive salary, and opportunities for personal development.
- Why this job: Be part of a dynamic team, drive your performance, and make a real impact in logistics.
- Qualifications: 2-3 years of ocean freight experience and strong communication skills required.
- Other info: Location is Luton; must be able to drive.
The predicted salary is between 28000 - 35000 £ per year.
We have a vacancy and are looking for candidates with ocean freight experience (2-3 years minimum).
- Experience in Export Seafreight and Cross trade essential
- Must drive
- Hybrid working after training
- Location: Luton
- Salary: up to £35k
Duties Include:
- As part of the operations team, learn all customer processes and be ready to support colleagues as required.
- Provides high level of service for customers and learn and develop skills relating to worldwide event logistics.
- Drives own performance and challenges others positively to achieve KPIs.
- Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
- Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow.
- Prioritises work tasks and calls out to team leader/supervisor where assistance is required, process improvement is needed or where own workload enables assistance to other colleagues.
- Takes an active role in personal development and coaching, positively pushing line managers for 1-2-1 time, feedback and identification of training needs.
- Serves as primary contact for at least one of the team's top customers and provides support to other colleagues within the department.
- Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
- Ensures that all external and internal enquiries are responded to promptly and professionally.
- Escalates issues if required.
Key Skills:
- Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MS Excel.
- A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
- Ability to understand and work within prescribed processes to achieve KPIs.
- Results driven with good attention to detail.
- Good written and spoken English and excellent telephone and e-mail skills.
- Excellent interpersonal skills.
- Able to prioritise and perform under pressure.
- A good team player with the ability to identify and prioritise work for self and others.
- Good commercial attitude.
- A level education or broad GCSE level education.
Operations Specialist employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Familiarise yourself with the key skills mentioned in the job description, especially those related to ocean freight and export seafreight. Highlight your relevant experience during any conversations or networking opportunities.
✨Tip Number 2
Connect with current or former employees of StudySmarter on LinkedIn. Ask them about their experiences and any insights they can share about the operations team and the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance and met KPIs in your previous roles. This will demonstrate your results-driven attitude and ability to work under pressure.
✨Tip Number 4
Show your enthusiasm for personal development by preparing questions about training opportunities and career progression within the company. This will reflect your proactive approach and commitment to growth.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ocean freight experience, particularly in Export Seafreight and Cross trade. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience, how you can contribute to the operations team, and your commitment to achieving KPIs.
Highlight Key Skills: In your application, emphasise your interpersonal skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully collaborated with teams and managed customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Showcase Your Ocean Freight Experience
Make sure to highlight your 2-3 years of ocean freight experience during the interview. Be prepared to discuss specific examples from your previous roles, especially in Export Seafreight and Cross trade, as this is essential for the position.
✨Demonstrate Your Customer Service Skills
Since providing a high level of service for customers is crucial, think of instances where you went above and beyond for clients. Share how you handled customer inquiries and resolved issues promptly and professionally.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration. Be ready to discuss how you've worked with operations and warehouse teams in the past to ensure smooth processes, and how you’ve contributed to team performance and KPIs.
✨Emphasise Your Personal Development Mindset
Talk about your commitment to personal development and how you actively seek feedback and training opportunities. Mention any specific instances where you pushed for 1-2-1 time with managers to enhance your skills.
