Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Data Administrator, handling customer queries and ensuring data accuracy.
- Company: Santander Consumer Finance UK provides motor finance across the UK with a focus on customer service.
- Benefits: Enjoy £14.50 per hour, 25 days holiday, gym passes, and a flexible benefits allowance.
- Why this job: Be part of a supportive team that values diversity and offers growth opportunities.
- Qualifications: Previous admin experience, attention to detail, and excellent communication skills are essential.
- Other info: This is a part-time, fixed-term role with evening hours, perfect for students!
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a part-time basis, working 15 hours per week across Monday - Friday between 17:00-20:00. Dependant on your contractual hours, you will be required to work at the SCUK office up to 3 days per week.
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSARs) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 6 months, and both interviews and training will be completed onsite. All applicants are also required to complete our mandatory vetting checks.
Responsibilities will include:
- Responding to customer commission queries in writing
- Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSARs within a set time frame
- Following company policy, adhering to service levels and any current legislation
- Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
- Ensuring all customer data is accurately recorded, factual and in line with GDPR
- Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
- Ensure all relevant legislation and regulation is followed
- Any other ad hoc and reasonable requests from the management team
We’re looking for someone with:
- Previous administrative experience
- Their own initiative to investigate and resolve complex customer queries
- Attention to detail
- The ability to work under pressure and to tight deadlines
- Excellent written communication skills, as well as strong numeracy skills
- A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
- £14.50 per hour (equivalent to a Full Time Equivalent of roughly £27,000 per annum)
- 25 days holiday per annum, plus bank holidays (and worked out pro-rata)
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.
Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Data Administrator - Evenings (6 Month FTC) employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Administrator - Evenings (6 Month FTC)
✨Tip Number 1
Familiarise yourself with the Data Subject Access Requests (DSARs) process. Understanding how DSARs work and the legal implications involved will give you an edge during interviews, as you'll be able to demonstrate your knowledge of the role's responsibilities.
✨Tip Number 2
Brush up on your GDPR knowledge. Since the role involves handling customer data, being well-versed in GDPR regulations will not only help you in the job but also show your commitment to compliance during the interview process.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex customer queries in the past. This will showcase your problem-solving skills and ability to work under pressure, which are key attributes for this position.
✨Tip Number 4
Research Santander Consumer Finance and their values. Being able to articulate how your personal values align with theirs during the interview can make a strong impression and demonstrate your enthusiasm for the role.
We think you need these skills to ace Data Administrator - Evenings (6 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and showcases your attention to detail. Emphasise any previous roles where you handled customer queries or worked under pressure.
Craft a Strong Covering Letter: In your covering letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention your ability to investigate and resolve complex queries.
Highlight Communication Skills: Since excellent written communication is crucial for this role, provide examples in your application of how you've effectively communicated in previous positions, especially in writing.
Showcase Your Initiative: Demonstrate your proactive approach by including specific instances where you took the initiative to solve problems or improve processes in your past roles. This will resonate well with the hiring team.
How to prepare for a job interview at Reed- UNLIMITED
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific examples of how you've successfully managed customer queries or complaints in the past.
✨Demonstrate Attention to Detail
Since the role requires a high level of accuracy, be ready to explain how you ensure attention to detail in your work. You might want to share instances where your meticulousness helped avoid errors or improved processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex customer queries under pressure. Think of scenarios where you had to investigate and resolve issues, and be ready to walk the interviewer through your thought process.
✨Communicate Clearly and Confidently
As excellent written communication skills are essential for this role, practice articulating your thoughts clearly. During the interview, focus on being concise and structured in your responses, especially when discussing your experiences.
