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- Tasks: Assist customers with tool hire, delivery, and maintenance while ensuring a great service experience.
- Company: Jewson is a leading building materials distributor in Northern Europe, known for quality and service.
- Benefits: Enjoy competitive pay, 33 days holiday, staff discounts, and flexible working options.
- Why this job: Join a friendly team, develop customer relationships, and grow your career in a supportive environment.
- Qualifications: No prior experience needed; just bring your communication skills and a full driving licence.
- Other info: Part-time and flexible hours available; perfect for students or those seeking work-life balance.
The predicted salary is between 20000 - 28000 £ per year.
Are you based in the Hayle area? Do you have a passion for working with people and customer service? Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Assistant who is as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
Hours: 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12
Location: 2 Carnsew Road, Hayle, TR27 4HU
Part Time / Flexible working applicants welcomed
Key Responsibilities:
- Delivery and collection of tools and equipment using a 3.5t vehicle, talking customers through how to use them on site.
- Carry out basic maintenance and cleaning of our tool hire equipment in the workshop.
- Develop great relationships with new and existing customers, understanding their needs, and providing advice and solutions to deliver the best experience possible.
- Use our in-house systems to process customer orders, organise tool hire delivery and collection, keeping customers updated throughout their journey.
- Work according to Health & Safety compliance.
- Improve and build sales within the Tool Hire department.
What's in it for you?
- Retirement Savings Plan (Pension) - with Legal & General.
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Employee Discount.
- Refer a Friend scheme.
- Wellbeing Centre via WorkPerks.
- New Reward and Recognition programme - launching soon!
Required Skills and Experience:
- Previous industry experience preferred but not essential.
- Stellar communication and people skills.
- Customer focussed individual.
- Full driving licence, held for a minimum of 1 year (manual transmission).
About us:
At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today.
Tool Hire Assistant employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Assistant
✨Tip Number 1
Familiarise yourself with the tools and equipment commonly used in the industry. This knowledge will not only help you answer customer queries confidently but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their experiences with tool hire services. This will help you articulate how to provide excellent customer service, which is a key aspect of the job.
✨Tip Number 3
Visit the Jewson website and social media pages to understand their values and customer service approach. Being able to align your answers with their ethos during interviews can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Tool Hire Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Tool Hire Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles related to tool hire or similar industries. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and working with people. Mention specific examples of how you've successfully interacted with customers in the past and how you can contribute to Jewson's team.
Highlight Your Skills: Emphasise your communication skills and ability to build relationships with customers. If you have a full driving licence, mention it prominently, as it's a key requirement for the role.
How to prepare for a job interview at Jewson
✨Show Your Customer Service Skills
As a Tool Hire Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to understand customer needs and offer solutions.
✨Demonstrate Your Communication Skills
Stellar communication is key for this role. Practice explaining complex ideas simply, as you may need to guide customers on how to use tools. Use clear and concise language during the interview to showcase your communication abilities.
✨Familiarise Yourself with Tools and Equipment
Even if you don't have extensive experience, showing a basic understanding of tools and their uses can set you apart. Research common tools used in the industry and be ready to discuss them during your interview.
✨Emphasise Teamwork and Collaboration
Jewson values a friendly and collaborative team environment. Be prepared to discuss how you've worked effectively in teams before, and how you can contribute positively to their workplace culture.
