Trainee Field Service Engineer

About Grayson: Grayson Thermal Systems based in Birmingham, design, manufacture, and supply driveline cooling, heating, and air conditioning products to vehicle industries worldwide, including bus, coach, rail, off- highway, commercial vehicles and more. A proud UK manufacturer, we work in partnership with our customers and develop innovative ways to improve vehicle performance and reliability. Formed in 1978, we remain a privately owned, family business with exceptional staff throughout the organization. We ensure the core beliefs that have led to our success remain at the heart of our business operations. About the Role: Are you ready to launch your career as a Service Engineer? Could you be one of ten candidates needed to fill positions around the UK, to join our dynamic team and gain invaluable hands-on experience in maintaining and servicing a diverse range of vehicles, including buses, coaches, and other specialized units. This role offers an excellent opportunity for individuals at various stages of their career, whether you are about to graduate from college/university or seeking a new career path. If you are eager to learn, develop new skills, and take on exciting challenges daily, this position is perfect for you. At Grayson, we are at the forefront of innovative technologies for the next generation of electric vehicles (EVs) and standalone systems. Our cutting-edge products include high-voltage (HV) reversible heat pumps and advanced electronic control systems, all designed and manufactured in-house. As a Trainee Field Service Engineer, you will play a key role in supporting these groundbreaking products, ensuring their optimal performance and reliability. In this role, you will receive comprehensive training and mentorship from seasoned professionals. You will work closely with our Birmingham Head Office Admin Team via PDA work logs and will have the flexibility to work remotely while visiting customer sites daily. This position is ideal for individuals who thrive in problem-solving environments, enjoy hands-on work, and seek to build expertise in air conditioning, refrigeration, heating, ventilation, and cooling systems. Key Responsibilities: * Perform comprehensive service and maintenance on buses, coaches, and a variety of other vehicles. * Manage and maintain various systems, including air conditioning, refrigeration, and heating/ventilation/cooling systems. * Conduct daily customer visits, ensuring the delivery of high-quality service and maintenance. * Utilize a PDA system for remote operations, including work logs and team communication. * Occasionally travel to locations such as Leicester, the East of England (Norwich), and Yorkshire, with the possibility of overnight stays and night shifts as required. What We Offer: * Support & Training: Ongoing professional development through continuous learning and the use of a "Buddy" system to foster skill growth. * Career Progression: Opportunities for advancement, with potential for specialized certified training in areas such as FGAS and HV, leading to valuable certifications. * Company Van & Fuel Card: A fully equipped company vehicle and fuel card provided for all work-related travel. * Varied Work: Engage in diverse tasks, with a variety of clients and locations, ensuring each day offers new challenges and experiences. * Team Environment: Work within a collaborative, supportive team, gaining knowledge and expertise from experienced engineers. Health & Safety * To report any health and safety matters to your line manager, department representative or safety officer * To co-ordinate and drive health and safety, as identified in risk assessments Training * Training on Grayson products and processes will be given. Applicants will need sufficient previous training and skills to enable them to easily absorb and apply further knowledge in the field Experience/Qualifications * Experience of automotive HVAC systems with FGAS certification (but not essential), training/certification will be offered to the right candidate. * High voltage trained – an advantage (but not essential), training/certification will be offered to the right candidate * Good mechanical knowledge * Basic knowledge of vehicle electrics with ability to read and understand wiring diagrams/schematics * Have the ability to be able to work at height (training provided where necessary) * Fluency in spoken and written English * Full driving license (max 6pts) * Able to work on your own initiative as a remote field service engineer. * Flexibility to work as part of a wider team when appropriate. Competencies * Inquisitive mind * Good IT skills, to utilize Laptop based diagnostics. * Personal confidence and ability to deal with challenging repairs/situations * Strong interpersonal skills and the ability to present a positive, professional image to customers * Quick thinker and able to learn and apply new processes speedily * Have a can-do attitude and a positive outlook in order to be able to apply an interim solution where necessary If you're seeking a dynamic role where you can grow professionally, challenge yourself, and contribute to a supportive team, this opportunity is ideal for you