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- Tasks: Join our fun contact centre as a Customer Service Planner, solving problems for bars and events.
- Company: Be part of an established business known for excellent benefits and a supportive work culture.
- Benefits: Enjoy hybrid working options, competitive pay, overtime rates, and free parking.
- Why this job: This role offers a chance to thrive in a dynamic environment while supporting exciting events across the UK.
- Qualifications: Experience in customer service or call centres is preferred; strong communication and multitasking skills are essential.
- Other info: This is a temporary contract with potential for permanent placement after 12 weeks.
I am recruiting for customer service planners working for an established business with excellent benefits and hybrid working (once you are fully established in the role) based in Tadcaster. We are looking for natural problem solvers working in a fun contact centre environment to either work within a diagnostic or planning team who support leading bars, restaurants, hotels, festivals, stadiums, concerts, and events around the UK.
- Ideally, a background in office-based customer service, call centre, contact centre, high-volume call handling or similar.
- Confidence in communicating and an ability to form positive working relationships with technicians and customers.
- Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritise workloads with a structured approach.
- Proven experience as an ardent team player who wants to succeed.
- The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
- The ability to stay cool under pressure.
- Organised and able to multitask.
- Strong verbal and written communication ability.
- Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential.
- Experience in CRM systems.
Pay: £12.35 for diagnostics and £12.84 for planning plus overtime paid at time and a half and double time.
Hours: Monday – Friday 9-5.
Full training and hybrid working once fully competent in the role. This is initially a temporary contract with a view to a permanent role after 12 weeks. Parking available.
Customer Service Planners employer: Coyle Personnel
Contact Detail:
Coyle Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planners
✨Tip Number 1
Familiarise yourself with the hospitality and licensed trade sectors. Understanding the specific needs and challenges of bars, restaurants, and events can give you an edge in conversations during interviews.
✨Tip Number 2
Practice your problem-solving skills in real-life scenarios. Think of examples where you've successfully resolved customer issues or improved processes, as these will be valuable to share during discussions with us.
✨Tip Number 3
Showcase your ability to multitask and stay organised. Prepare to discuss how you've managed competing priorities in previous roles, as this is crucial for success in a fast-paced contact centre environment.
✨Tip Number 4
Build rapport with potential colleagues. If you have the chance to meet team members or attend networking events, use this opportunity to demonstrate your communication skills and team spirit, which are essential for this role.
We think you need these skills to ace Customer Service Planners
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in office-based or call centre roles. Emphasise your problem-solving skills and ability to multitask, as these are key for the Customer Service Planner position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to build positive relationships. Mention any experience you have in the hospitality sector, even if it's not essential, to give yourself an edge.
Highlight Teamwork Experience: In your application, provide examples of how you've successfully worked as part of a team. This role values collaboration, so demonstrating your ability to support colleagues and achieve team goals will be beneficial.
Showcase Attention to Detail: Since strong attention to detail is crucial for this role, include specific instances where your organisational skills and ability to prioritise tasks led to successful outcomes in previous positions.
How to prepare for a job interview at Coyle Personnel
✨Showcase Your Problem-Solving Skills
As a customer service planner, you'll need to demonstrate your natural problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've built positive relationships with customers and colleagues in the past.
✨Demonstrate Organisational Skills
Being organised and able to multitask is crucial. Think of specific instances where you managed multiple priorities effectively. You might want to mention any tools or methods you use to stay organised.
✨Highlight Teamwork Experience
This role requires a strong team player mentality. Be prepared to share examples of how you've collaborated with others to achieve common goals, and how you supported your colleagues in a busy environment.
