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- Tasks: Lead and manage the account management team to enhance client relationships and drive revenue growth.
- Company: CTM is a global leader in innovative travel management solutions, with a focus on personalised service excellence.
- Benefits: Enjoy hybrid working, career development opportunities, and access to wellbeing platforms for mental and physical health.
- Why this job: Join a collaborative team that values innovation, sustainability, and employee wellbeing while making a real impact.
- Qualifications: 10 years of senior leadership experience, strong relationship-building skills, and a strategic mindset are essential.
- Other info: CTM promotes from within and offers exciting incentive trips for top performers.
The predicted salary is between 43200 - 72000 £ per year.
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
- Hours: Full time
- Contract: Permanent
- Location: Bradford, Hybrid 3 to 4 days per week in office
Skills and Experience
- Proven experience in a senior leadership role, 10 years
- Experience managing a team of account managers
- Experience managing large accounts and ensuring compliance
- Strong leadership skills with experience managing senior-level professionals
- Excellent relationship building, negotiation, and stakeholder management skills
- Strategic mindset with the ability to drive innovation and service improvements
- Commercial acumen and experience managing financial performance and budgets
- Ability to work in a fast-paced, dynamic environment and handle complex client needs
- Strong communication, presentation and problem-solving skills
- Ability to analyse situations, problem solve and provide pragmatic advice
- Comfortable working proactively in a fast-paced environment with a varied workload
- Trusted adviser for Head of Legal, Senior Leadership and the wider CTM business
- Excellent written and verbal communication skills with high attention to detail
The Head of Account Management is a senior role that will be responsible for leading and managing the account management team to drive strategic client relationships, contributing to revenue growth and retention through superior client retention and satisfaction. The role will also be responsible for managing a small portfolio of clients. This role reports to the Director of Client Services and to the General Manager.
Required of all CTM Positions
- Embrace CTM’s core values of Connect, Evolve, Deliver.
- Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
- Ability to work independently as well as part of a team.
- Appropriate and professional written and verbal communication.
- Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
- Creative and analytical thinking with strong problem-solving and consultative skills.
- Demonstrates calm under pressure – is a proactive contributor and eager to learn.
- Proficiency in Microsoft Office Suite.
- Ability to do basic math.
- Ability to read and interpret information.
- Attention to detail.
- Regular and reliable attendance.
Why CTM?
- CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world.
- As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within.
- CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
- CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
- CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM.
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Head of Account Management employer: Corporate Travel Management (CTM) UK
Contact Detail:
Corporate Travel Management (CTM) UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network with professionals in the travel management industry. Attend relevant conferences or webinars where you can meet potential colleagues and learn more about CTM's culture and values.
✨Tip Number 2
Familiarise yourself with CTM's core values: Connect, Deliver, and Evolve. Be prepared to discuss how your leadership style aligns with these values during interviews.
✨Tip Number 3
Research current trends in account management within the travel sector. Being knowledgeable about industry challenges and innovations will help you stand out as a strategic thinker.
✨Tip Number 4
Prepare examples of how you've successfully managed large accounts and led teams in previous roles. Highlight your negotiation skills and ability to build strong client relationships.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in account management and leadership roles. Emphasise your achievements in managing large accounts and leading teams, as these are crucial for the Head of Account Management position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic mindset and ability to drive innovation. Mention specific examples of how you've built strong client relationships and improved service delivery in previous roles.
Highlight Key Skills: In your application, clearly outline your skills in negotiation, stakeholder management, and financial performance. Use bullet points to make these stand out, as they are essential for the role at CTM.
Showcase Cultural Fit: Demonstrate your alignment with CTM's core values of Connect, Deliver, and Evolve. Provide examples of how you have embraced these values in your previous work environments to show that you would be a great fit for their team.
How to prepare for a job interview at Corporate Travel Management (CTM) UK
✨Showcase Your Leadership Experience
As the Head of Account Management, you'll need to demonstrate your proven experience in a senior leadership role. Be prepared to discuss specific examples of how you've successfully managed teams and large accounts, highlighting your ability to lead and inspire others.
✨Emphasise Relationship Building Skills
CTM values excellent relationship building and stakeholder management skills. During the interview, share instances where you've successfully built and maintained strong client relationships, showcasing your negotiation skills and ability to handle complex client needs.
✨Demonstrate Strategic Thinking
The role requires a strategic mindset to drive innovation and service improvements. Prepare to discuss how you've previously contributed to revenue growth and client retention through strategic initiatives, and be ready to share your vision for future improvements.
✨Align with CTM's Core Values
Familiarise yourself with CTM's core values: Connect, Deliver, and Evolve. Be ready to explain how your personal values align with these principles and provide examples of how you've embodied them in your previous roles.
