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- Tasks: Support clients with onboarding, data integration, and optimising ad tech solutions.
- Company: Join Kindred, a tech social enterprise transforming e-commerce for good.
- Benefits: Enjoy fully remote work, competitive pay, health insurance, and 25 days holiday.
- Why this job: Make an impact while advancing your career in a fast-paced, supportive environment.
- Qualifications: Bachelor's degree in a tech field and 3-5 years in a client-facing technical role required.
- Other info: Be the voice of the customer and influence product development.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (Fully WFH with access to a shared workspace)
Department: Commercial Operations
Reports to: COO / CBO
About Kindred: Kindred is a tech Social Enterprise that transforms e-commerce transactions into a force for good. Kindred's tech empowers 500 million users with 550,000+ online savings, from 100,000+ advertisers, allowing our publisher partners to earn commission on every purchase, and direct those funds to support ESG initiatives and charitable causes. Kindred's cross-device tech leverages our proprietary SDKs and APIs to provide users with the best online shopping experience, whilst driving meaningful and impactful change. Kindred is passionate about the success of its people and is committed to their personal development. Our team members are our greatest asset, they are ambitious and work at speed and we support them to successfully achieve goals and ambitions. The ideal candidate will be attracted by the opportunity to make quick progress in their career and thrive in this environment.
Job Summary: We’re looking for a technically savvy, client-focused Technical Account Manager (TAM) to join our growing team in the affiliate, data and advertising technology space. In this role, you'll be the trusted advisor to our enterprise clients and partners—helping them implement, optimise, and scale their use of our products, ad tech and data-driven solutions. You’ll bridge the gap between technology and business, ensuring our customers extract maximum value from our products while delivering seamless integration, activation, and performance.
Key Responsibilities:
- Client Enablement & Support: Serve as the technical point of contact for assigned clients, guiding them through onboarding, data integrations, best practice, and platform configuration.
- Ad Tech Expertise: Advise clients on best practices related to media activation, audience targeting, identity resolution, data onboarding, measurement, and attribution across DSPs, SSP’s DMPs, CDPs, and other advertising systems.
- Integration Management: Partner with client engineering and product teams to support API integrations, SDK deployment, and third-party platform connections.
- Troubleshooting: Proactively diagnose and resolve data flow issues, tag/pixel behaviour, and campaign delivery concerns, working closely with internal product, engineering, and support teams.
- Account Health Monitoring: Track technical performance and platform usage to identify opportunities for optimisation, risk mitigation, and growth.
- Training & Education: Deliver product walkthroughs, technical documentation, and knowledge sharing to empower clients and internal stakeholders.
- Feedback Loop: Act as a voice of the customer, channeling insights and feature requests back to product and engineering teams to shape roadmap decisions.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- 3–5+ years in a Technical Account Manager, Solutions Engineer, or technical client-facing role within ad tech, martech, or data platforms.
- Solid understanding of the affiliate, digital advertising ecosystem—programmatic, data management platforms (DMPs), customer data platforms (CDPs), and analytics tools.
- Strong problem-solving and communication skills, with the ability to simplify complex technical topics for non-technical audiences.
- Experience working with cross-functional teams in a fast-paced, client-first environment.
- SQL and data analysis experience a plus.
Some of the perks include:
- Fully remote
- Competitive compensation package
- Health insurance
- 25 days holiday + UK bank holidays
Technical Account Manager (Ad Tech / Data Solutions) employer: Kindred
Contact Detail:
Kindred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (Ad Tech / Data Solutions)
✨Tip Number 1
Familiarise yourself with the latest trends in ad tech and data solutions. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the ad tech space. Attend webinars, join relevant LinkedIn groups, and engage in discussions to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and technical integrations in previous roles. This will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research Kindred's products and services thoroughly. Being able to speak knowledgeably about their offerings and how they align with client needs will set you apart as a candidate who is genuinely interested in the company.
We think you need these skills to ace Technical Account Manager (Ad Tech / Data Solutions)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Technical Account Manager position. Tailor your application to highlight relevant experience in ad tech and client-facing roles.
Craft a Tailored CV: Your CV should reflect your technical expertise and experience in managing client accounts within the ad tech space. Emphasise your problem-solving skills and any relevant projects that demonstrate your ability to bridge technology and business.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s mission. Highlight specific experiences that align with the job description, such as your familiarity with data integrations and client support in a fast-paced environment.
Showcase Your Technical Skills: If you have experience with SQL or data analysis, be sure to mention it in your application. Providing examples of how you've used these skills to solve problems or improve processes will strengthen your application.
How to prepare for a job interview at Kindred
✨Showcase Your Technical Knowledge
As a Technical Account Manager, it's crucial to demonstrate your understanding of ad tech and data solutions. Be prepared to discuss specific technologies you've worked with, such as DSPs, SSPs, and DMPs, and how you've successfully implemented them in past roles.
✨Prepare for Client-Focused Scenarios
Expect questions that assess your ability to manage client relationships. Think of examples where you've guided clients through technical challenges or optimised their use of technology. Highlight your problem-solving skills and how you communicate complex information clearly.
✨Understand the Company’s Mission
Kindred is all about transforming e-commerce into a force for good. Familiarise yourself with their mission and values, and be ready to discuss how your personal goals align with theirs. This shows your genuine interest in the company and its impact.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the industry. Inquire about their current challenges in client enablement or how they measure success in their partnerships. This demonstrates your proactive mindset and eagerness to contribute.
