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- Tasks: Provide top-notch tech support to users via phone, email, and chat.
- Company: Join a dynamic team focused on customer satisfaction and technical excellence.
- Benefits: Enjoy remote work flexibility and the chance to grow your tech skills.
- Why this job: Make a real impact by solving problems and helping others every day.
- Qualifications: Tech-savvy with experience in OneLogin, Zendesk, and Apple systems.
- Other info: Ideal for those looking to kickstart their career in tech support.
The predicted salary is between 30000 - 42000 £ per year.
Location : Remote Inside IR35 Contract Job Description: We are seeking a dedicated and customer-focused Helpdesk Analyst to join our team. The successful candidate will provide technical support and assistance to end-users, ensuring their issues are resolved efficiently. This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for helping others. Key Responsibilities: 1. Customer Support: * Provide first-level support to end-users via phone, email, and chat. * Address and resolve issues related to software, hardware, and network connectivity. * Ensure a high level of customer satisfaction by delivering timely and effective solutions. 1. OneLogin Administration: * Manage and support OneLogin for user authentication and single sign-on (SSO) purposes. * Assist with user provisioning and de-provisioning. 1. Zendesk Management: * Utilize Zendesk to track, prioritize, and manage support tickets. * Ensure all tickets are properly documented and resolved within the Service Level Agreement (SLA). 1. System Configuration and Support: * Provide support for iOS devices and Mac OS X systems. * Perform diagnostics and troubleshooting for hardware and software issues on Apple devices. * Assist with the installation, configuration, and maintenance of applications. Required Skills and Qualifications: * Technical Skills: * Proficiency with OneLogin administration. * Experience using Zendesk for ticket management. * Strong understanding of iOS devices and Mac OS X systems. * Familiarity with common software applications and network connectivity. Preferred Qualifications: * Relevant certifications (e.g., Apple Certified Support Professional, ITIL, CompTIA A+). * Previous experience in a helpdesk or technical support role
Helpdesk Analyst employer: Beat My Salary
Contact Detail:
Beat My Salary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Familiarize yourself with OneLogin and Zendesk before applying. Understanding how to navigate these platforms will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for iOS devices and Mac OS X systems. Being able to demonstrate your problem-solving abilities during an interview can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer support experiences. We value candidates who can share specific examples of how they resolved issues and ensured customer satisfaction, as this reflects your ability to thrive in our team.
✨Tip Number 4
Show your passion for helping others! During the interview, convey your enthusiasm for providing excellent customer service and how it drives you to excel in a helpdesk role.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Helpdesk Analyst position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or helpdesk roles. Be specific about your proficiency with OneLogin, Zendesk, and your familiarity with iOS and Mac OS X systems.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Mention specific instances where you successfully resolved technical issues for end-users, highlighting your communication skills and customer focus.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for helping others and your commitment to customer satisfaction. Address how your skills align with the company's needs and express your enthusiasm for the role.
How to prepare for a job interview at Beat My Salary
✨Show Your Customer Service Skills
As a Helpdesk Analyst, your ability to communicate effectively with end-users is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your problem-solving skills and dedication to customer satisfaction.
✨Demonstrate Technical Proficiency
Make sure to brush up on your knowledge of OneLogin administration and Zendesk management. Be ready to discuss your experience with iOS devices and Mac OS X systems, as well as any relevant certifications you hold.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing and resolving technical issues, especially those related to software, hardware, and network connectivity.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, support processes, and tools used. This shows your genuine interest in the role and helps you understand if the company culture aligns with your values.
