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- Tasks: Support families of missing people with emotional and practical assistance.
- Company: Join a leading UK charity focused on reconnecting missing individuals with their loved ones.
- Benefits: Enjoy hybrid working, a competitive salary, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Empathy and experience in crisis support or advice services are essential.
- Other info: Training provided for hosting online events; applications from all backgrounds encouraged.
The predicted salary is between 26000 - 36000 £ per year.
An exciting opportunity has arisen for a Family Support Supervisor to join a fantastic UK charity dedicated to reconnecting missing people and their loved ones.
Salary: £31,900
Hours: 12:30pm to 8:30pm, Monday to Friday
Location: Hybrid working. South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo).
Contract: FTC until 31st December 2026
As a part of the dedicated Family Support Team, you will provide emotional and practical support at every stage of the missing journey. You will create a space where people experiencing the trauma of someone going missing can be supported in a calm, insightful and consistent manner. You will proactively support family members during challenging experiences. Your support will be both practical and emotional and can involve advice and advocacy so people can access the right service and support for them. Your approach to support will be based on an assessment of needs and the length of their missing incident/experience.
You will also be involved in family-focused events, peer support forum, online and social events and groups, engagement, and family opportunities for publicity in the media. You will be enthusiastic about hosting regular online social events (there is training for you to develop the skills needed to do this if necessary).
The ideal candidate will have an empathetic and trauma-informed approach to providing support to people over a period of time and be able to build and maintain professional and boundaried relationships with families who use our family support services. Experience of work on a helpline, crisis or advice service either as a volunteer or staff and/or advice or support work with children, vulnerable adults and/or families is key, as is experience of casework, building medium- to long-term professional relationships with family members.
If this sounds like you and you’re keen to hear more, please do get in touch ASAP!
Please note, only successful candidates will be contacted with further information.
Harris Hill is a certified B Corpâ„¢ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Family Support Supervisor employer: Harris Hill Charity Recruitment Specialists
Contact Detail:
Harris Hill Charity Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Supervisor
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their commitment to reconnecting missing people with their loved ones will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the charity sector, especially those involved in family support services. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with trauma-informed care and how you've supported vulnerable individuals in the past. Be ready to share specific examples that demonstrate your empathy and ability to build relationships.
✨Tip Number 4
Show enthusiasm for hosting online events and engaging with families. Highlight any relevant experience you have in facilitating group activities or providing support in a virtual setting, as this is a key aspect of the role.
We think you need these skills to ace Family Support Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Family Support Supervisor position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathetic and trauma-informed approach. Use specific examples from your past experiences that demonstrate your ability to support families in crisis and build professional relationships.
Highlight Relevant Experience: In your CV, emphasise any experience you have in helplines, crisis services, or support work with vulnerable individuals. Detail your casework experience and how it has prepared you for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Show Your Empathy
As a Family Support Supervisor, empathy is key. Be prepared to share examples of how you've supported individuals in distressing situations. Highlight your ability to listen and provide emotional support, as this will resonate with the interviewers.
✨Demonstrate Your Experience
Make sure to discuss your previous experience in helplines, crisis services, or any relevant support roles. Provide specific examples of casework and how you built relationships with families, as this will showcase your suitability for the role.
✨Understand the Organisation's Mission
Familiarise yourself with the charity's mission of reconnecting missing people with their loved ones. Be ready to articulate why this cause matters to you and how you can contribute to their goals, showing that you're aligned with their values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and approach to support. Think about how you would handle various situations involving families in crisis, and be ready to explain your thought process and actions.
