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- Tasks: Be the friendly face of our clinic, managing patient enquiries and appointments.
- Company: Join a unique Lens and Laser eye surgery centre with a dynamic team.
- Benefits: Enjoy perks like private medical insurance, employee discounts, and company events.
- Why this job: Make a real impact in patient care while working in a supportive environment.
- Qualifications: 1 year experience as a Patient Coordinator and strong communication skills required.
- Other info: Flexible hours and opportunities for professional growth await you!
The predicted salary is between 25000 - 35000 £ per year.
We have an exciting opportunity for a full time Patient Pathway Coordinator that is reliable, honest and hard-working, to join our dynamic team at this unique Lens and Laser eye surgery centre.
Our ideal candidate:
- Will be the first point of contact for our patients therefore a professional, enthusiastic, outgoing personality is a prerequisite for this position
- Excellent command of the English language both oral and written.
- Excellent presentation and attention to detail.
- Team player.
- Flexible, organised, approachable and proactive.
- An element of multi skilling applies to this role.
Duties:
- Dealing with any enquiries from website, emails, optometrist referrals and over the phone as well as face to face when required
- Booking patients appointments (consultations, post-operative checks and surgery)
- Preparing consultations/post op notes.
- Collect payments for surgeries, consultations and keep accurate record and provide receipts for patient.
- Ensure all cash payments/cheque and credit card slips handed to manager for safe keeping on daily basis
- Open and close the clinic with appropriate security measures
- Observe patient confidentiality at all times
Admin duties:
- It is essential that you are confident with Microsoft office – Outlook, Excel and Word and are able to use this as required
- To provide administrative support to other members of the clinic when assistance is needed including emailing, filing, disposal of items securely and safely and other paper and computer based administrative tasks.
- To collect and dispatch post, prepare letters and documents, receive and sort mail and deliveries
- To maintain the customer database; invoice, collect and properly account for payments collected from patients.
- Ensure security and confidentiality of data
- Maintain stock and supplies of stationeries
- Assisting the employer in any other reasonable administrative tasks related clinical practice
- Ensure that all patient records are completed and correspondence sent to referrers in a timely manner and correctly before filing them in an efficient, tidy and secure manner (paper and electronic)
- Liaise with referring clinician and opticians’ reception/secretary as needed.
- To undertake ad-hoc tasks
Scheduling:
- Work with staff to ensure there is no conflict of schedules around patient consultations.
Job Type: Full-time
Salary: £30,000-£35,000 depending on experience
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Private medical insurance
- Referral programme
Supplemental pay types:
- Performance bonus
Experience: Patient Coordinator: 1 year (required)
Patient Coordinator employer: EuroEyes LEC London
Contact Detail:
EuroEyes LEC London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Make sure to showcase your excellent communication skills during any interactions, whether it's over the phone or in person. As the first point of contact for patients, demonstrating a friendly and professional demeanour will set you apart.
✨Tip Number 2
Familiarise yourself with the specific duties mentioned in the job description, especially around scheduling and administrative tasks. Being able to discuss how you can efficiently manage patient appointments and maintain records will show that you're proactive and organised.
✨Tip Number 3
Highlight your experience with Microsoft Office, particularly Outlook, Excel, and Word. Be prepared to discuss how you've used these tools in previous roles to manage data and communications effectively.
✨Tip Number 4
Demonstrate your ability to work as part of a team by sharing examples from past experiences. Emphasising your flexibility and willingness to assist colleagues will resonate well with the hiring team at StudySmarter.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Patient Coordinator. Emphasise your communication skills, attention to detail, and any administrative tasks you've handled in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences that demonstrate your ability to be the first point of contact for patients and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any other relevant software. Mention your organisational skills and ability to handle multiple tasks efficiently.
Showcase Your Personality: Since the role requires a professional and outgoing personality, let your character shine through in your application. Use a friendly tone and express your passion for providing excellent patient care.
How to prepare for a job interview at EuroEyes LEC London
✨Show Your Enthusiasm
As a Patient Coordinator, you'll be the first point of contact for patients. Make sure to convey your enthusiasm and passion for helping others during the interview. A friendly smile and positive attitude can go a long way in making a great first impression.
✨Demonstrate Communication Skills
Since excellent command of the English language is crucial, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with patients or colleagues in previous roles, showcasing your oral and written skills.
✨Highlight Organisational Abilities
The role requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or schedules in the past. Discuss any tools or methods you use to stay organised, especially in a busy environment like a clinic.
✨Prepare for Administrative Questions
Since the job involves various administrative duties, brush up on your Microsoft Office skills and be ready to discuss your experience with tasks like managing databases, invoicing, and maintaining patient records. Highlight any relevant software you've used in previous positions.
