Account Executive (SaaS Professional)

Title: Account Executive

Type: Full-time / Perm / Hybrid-Remote

Location: London

Compensation & Benefits:

• Base Salary – $85k – $100k/annually + Bonus/Commission
• OTE: $180k – $200k/annually, depending on performance.
• Medical/Dental/Vision/Disability Insurance Benefits
• 401(k) Plan

Key Responsibilities:

Sales & Pre-Sales Support:

• Develop, implement, and execute sales strategies to drive new customers by leveraging and expanding existing personal networks.
• Align sales strategy with company strategy including customer success efforts by effectively developing and managing internal stakeholders and relationships.
• Drive achievement of business objectives by management and expansion of sales relationships.
• Ensure leads are maximized through the sales process by collaboration with the lead generation team.
• Meet or exceed agreed conversion targets for products within the business.
• Optimize, review, and maintain sales processes in line with the company\’s broader strategy and customer success plans.
• Work with the lead generation team to help create and optimize lead management strategies from both online and offline channels.
• Work with the Customer Success team to support customers throughout trial and onboarding processes.
• Assist customers to derive value from the products they purchase.

Product Leadership:

• Facilitate and lead regular product demonstrations and discussions through webinars, events, and other avenues to improve product knowledge amongst prospective customers.
• Ensure the timely resolution of any issues that arise regarding the delivery of software to customers, providing support to all parties.
• Build and maintain product knowledge and understanding to ensure you become the SME for the software services.
• Liaise with relevant teams to interpret how the platform is currently used and key selling points in each key market.
• Contribute to the development of a short-term and long-term product strategy for the company, including recommending additions and/or changes to offerings.
• Build and maintain knowledge of competitor activity in the market and any insights relevant to the company.

Relationship Management:

• Establish, develop, and maintain strong professional sales relationships with current sales partners across all networks, including Sales Science.
• Build and maintain strong relationships with key customer prospects as they are identified in the sales process.
• Build and maintain strong working relationships with business leaders across the organization, ensuring effective delivery of marketing activities.
• Maintain effective internal stakeholder relationships, ensuring strong levels of communication and sales progress updates as required.

Marketing:

• Work with the Marketing Team to develop effective product sales collateral and ensure the content remains current.
• Work with the Marketing Team to promote the services in the broader market.
• Work with the Marketing Team to promote our software services through company integration partners.
• Travel when needed to relevant events to represent the company at varying professional conferences.
• Source marketing and promotional material required for events and promotion.

Continuous Improvement:

• Work with the COO and other Operating Partners to develop and implement a continuous improvement program of initiatives, focusing on adding value and evolving sales functions.
• Actively contribute to the development and maintenance of a strong team culture within the business, ensuring knowledge and experience are shared.
• Timely escalate challenges, issues, and business risks to the COO for anything and everything sales-related.

Professional Development:

• Proactively seek out relevant professional networking opportunities to develop both your personal profile and the company profile in the market.
• Maintain an up-to-date working knowledge of sales trends, products, and solutions available in the market.
• Proactively gain and maintain sales and industry knowledge via external channels, reading relevant blogs/online content, and attending industry network events and conferences.

Qualifications & Requirements:

• Bachelor’s Degree in a relevant business discipline is required.
• 4+ years of SaaS sales and account management experience.
• 4+ years of stakeholder management experience.
• 4+ years of proven (successful) experience in new business development, specifically in SaaS or PSA software sales.
• 4+ years of (proven) success in the development, management, and execution of sales pipelines, specifically trial through to customer processes.
• 4+ years of proven (successful) sales experience, specifically in the Software as a Service (SaaS) Industry.
• Strong understanding of professional services and the PSA software industry.
• Strong experience coordinating and delivering webinars and other online and in-person demonstrations for prospective customers.
• Experience managing sales partner relationships.
• Strong business development and sales aptitude and experience.
• Excellent customer service skills and ethics.
• Proven record in developing strong customer, client, and partner relationships.
• Ability to run demonstrations and workshops.
• The energy and enthusiasm to work hard and play hard in a team-based environment.
• Excellent written and verbal communication skills.
• The ability to multi-task, excellent time management skills, and strong attention to detail.
• Ability to provide enthusiasm for everyday duties as well as other varied duties.
• Ability to build (and keep) strong working relationships with team members, partners, stakeholders, clients, and customers.
• Experience coordinating and delivering webinars and other online and in-person demonstrations for prospective customers.
• Experience working with an outside/external lead gen team.
• Experience managing sales partner relationships.
• Must currently live in London to be considered for this position.
• Must be willing to travel as needed for team meetings, conferences, and events.

KPIs:

• Qualitative – Performance Review Feedback Ratings | Achievement of Support SLAs
• Quantitative – Customer Feedback | Customer Satisfaction Surveys | Performance Review Feedback Comments