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For Companies At a Glance
- Tasks: Lead UX strategy and enhance customer experiences through insights and collaboration.
- Company: Join a renowned international membership organisation focused on exceptional user experiences.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks.
- Why this job: Shape the future of customer experience while driving innovation and teamwork.
- Qualifications: Experience in UX strategy, leadership, and proficiency in design tools required.
- Other info: 12-month fixed-term contract with opportunities for diverse candidates.
The predicted salary is between 48720 - 59640 £ per year.
Are you passionate about delivering exceptional user and customer experiences? Do you thrive on turning insights into action and leading cross-functional collaboration? Our client – a well-established international membership organisation, is looking for a UX/CX Manager to join their team on a 12-month fixed-term contract and help shape the future of customer experience.
About the role:
As UX/CX Manager, you’ll play a key role in embedding a customer-first approach across the organisation. You’ll develop and execute a user experience strategy, lead a small UX design team, and use customer insights, journey mapping, and innovation to drive meaningful improvements.
- 12-month fixed-term contract
- Salary: £56,700 - £59,700 + great benefits
- Hybrid: home-working blended with working out of client's London offices (1-2 days a week)
Key responsibilities:
- Lead and execute UX strategy to create seamless and engaging user experiences.
- Develop customer personas and journey maps to improve engagement and satisfaction.
- Collaborate with cross-functional teams to ensure customer insights shape decision-making.
- Identify and implement customer experience improvements across digital and offline touchpoints.
- Drive innovation by researching new technologies and trends to enhance CX.
What we’re looking for:
- Proven experience in customer and user experience strategy.
- Strong leadership in UX design, user research, and customer journey mapping.
- Expertise in UX tools (Sketch, Figma, Adobe XD) and customer insight analysis.
- Ability to collaborate cross-functionally and influence key stakeholders.
- Data-driven mindset to prioritise improvements and track success.
If you’re ready to lead and innovate in UX and CX, we’d love to hear from you!
Interested? For a confidential conversation with FJWilson Talent, please contact us 0203 195 3600 to discuss or email us at.
FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Customer Experience Manager employer: FJWilson Talent Services
Contact Detail:
FJWilson Talent Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in UX and CX. Follow industry leaders on social media, read relevant blogs, and participate in webinars to stay updated. This knowledge will help you speak confidently about innovations during interviews.
✨Tip Number 2
Network with professionals in the UX/CX field. Attend local meetups or online events to connect with others who share your passion. Building relationships can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your impact and leadership skills.
✨Tip Number 4
Research the organisation thoroughly. Understand their mission, values, and current customer experience initiatives. Tailoring your conversation to align with their goals will demonstrate your genuine interest and fit for the role.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in customer and user experience strategy, as this will be crucial for your application.
Tailor Your CV: Customise your CV to reflect your expertise in UX tools like Sketch, Figma, and Adobe XD. Emphasise your leadership experience in UX design and customer journey mapping to align with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional user experiences. Use specific examples of how you've turned insights into action and led cross-functional teams to improve customer satisfaction.
Highlight Data-Driven Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your data-driven mindset. Mention any successful projects where you prioritised improvements based on customer insights and tracked their success.
How to prepare for a job interview at FJWilson Talent Services
✨Showcase Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering exceptional user and customer experiences. Share specific examples from your past roles where you successfully improved customer satisfaction or engagement.
✨Demonstrate Your Leadership Skills
As a UX/CX Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've effectively managed teams in the past, particularly in cross-functional settings.
✨Highlight Your Technical Expertise
Familiarise yourself with the UX tools mentioned in the job description, such as Sketch, Figma, and Adobe XD. Be ready to discuss how you've used these tools to create user experiences and drive improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to implement customer experience improvements. Think of scenarios where you've turned insights into action and be prepared to explain your thought process.
