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- Tasks: Lead and mentor teams while overseeing service delivery for network and infrastructure projects.
- Company: Join a leading provider of network and IT services transforming complex environments into streamlined systems.
- Benefits: Enjoy a competitive salary, bonus, healthcare, and opportunities for professional development.
- Why this job: Make a real impact by leading high-stakes projects in a collaborative and innovative culture.
- Qualifications: 10+ years in IT/network engineering with 4+ years in leadership; ITIL certification preferred.
- Other info: Eligibility for SC Clearance and a valid UK Driving License are desirable.
The predicted salary is between 48000 - 72000 £ per year.
This position would suit a manager with experience in leading either a PS team or PMO delivering network and infrastructure projects. You will have experience in delivering highly complex network and infrastructure projects from a leadership perspective, including the definition and development of processes and governance.
A leading provider of network and IT services is seeking an experienced PMO Manager / Professional Services Manager to join their team. This pivotal role involves overseeing service delivery excellence, optimizing engineer utilization, and managing both professional services and managed services teams.
Our client specializes in enterprise-grade network, cybersecurity, and managed service solutions. With a forward-thinking approach, they help clients transform complex IT environments into streamlined, scalable systems. This position offers an exciting opportunity to lead high-impact projects while mentoring talented engineering professionals.
Key Responsibilities:- Team Leadership & Management: Lead, motivate, and mentor a diverse team of Professional Services and Managed Services Engineers. Manage team performance, ensuring high utilization rates without compromising service quality. Foster professional development and create a culture of innovation and collaboration.
- Service Delivery Excellence: Oversee end-to-end service delivery, ensuring timely and high-quality execution of projects and ongoing services. Maintain operational alignment with client needs and business objectives.
- Strategic Operations Management: Define and implement operational strategies to enhance engineer utilization and overall service efficiency. Collaborate with senior leadership to align service operations with the company's strategic goals.
- Client Engagement & Relationship Management: Build strong relationships with senior client stakeholders, understanding their strategic and operational needs. Ensure exceptional client satisfaction through proactive communication and reliable service delivery.
- Process Optimization & Continuous Improvement: Drive initiatives to optimize service delivery processes, reduce inefficiencies, and enhance overall performance. Stay ahead of industry trends, implementing best practices to maintain a competitive edge.
- Resource Planning & KPI Management: Monitor and manage resource allocation to meet service demand and maintain utilization targets. Provide accurate forecasting and capacity planning to align with business growth.
- Reporting & Metrics: Deliver regular performance reports to senior management, covering KPIs, engineer utilization, and client satisfaction metrics. Identify and address performance gaps, recommending strategies for improvement.
- Experience: 10+ years in IT/network engineering, including 4+ years in a leadership role within professional and managed services. Proven ability to manage teams, ensuring high utilization and effective service delivery.
- Management Skills: Strong expertise in managing professional services and managed services operations. Proficient in resource planning, utilization tracking, and process optimization.
- Technical Expertise: Advanced knowledge of enterprise network solutions and services. Experienced in delivering complex technical network solutions across LAN, WLAN, Data Centre Networks & SD WAN.
- Certifications & Frameworks: ITIL V3 Foundation certified, with a deep understanding of service management best practices. Project management experience is a plus.
- Soft Skills: Exceptional client management and relationship-building abilities. Excellent communication, problem-solving, and decision-making skills.
- Other Requirements: Eligibility for SC Clearance (desirable). Valid UK Driving License and Passport.
Professional Services Manager / PMO Manager employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager / PMO Manager
✨Tip Number 1
Network with professionals in the industry, especially those who have experience in PMO or Professional Services roles. Attend relevant conferences, webinars, and local meetups to build connections that could lead to job opportunities.
✨Tip Number 2
Showcase your leadership skills by participating in community projects or volunteering for leadership roles in professional organisations. This demonstrates your ability to manage teams and deliver results, which is crucial for this position.
✨Tip Number 3
Stay updated on the latest trends in network and infrastructure management. Follow industry leaders on social media and subscribe to relevant publications to ensure you can speak knowledgeably about current challenges and solutions during interviews.
✨Tip Number 4
Prepare for interviews by developing a portfolio of your past projects, particularly those involving complex network solutions. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving abilities.
We think you need these skills to ace Professional Services Manager / PMO Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading professional services or PMO teams, particularly in delivering network and infrastructure projects. Use specific examples to demonstrate your leadership skills and project management expertise.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your ability to oversee service delivery excellence and your experience in managing diverse teams. Show how your background aligns with the company's goals.
Highlight Relevant Certifications: If you have certifications like ITIL V3 Foundation or any project management qualifications, make sure to mention them prominently in your application. This will showcase your commitment to service management best practices.
Showcase Soft Skills: In your application, highlight your exceptional client management and relationship-building abilities. Provide examples of how you've effectively communicated and solved problems in previous roles, as these skills are crucial for this position.
How to prepare for a job interview at Dynamic Search Solutions
✨Showcase Your Leadership Experience
Make sure to highlight your experience in leading teams, especially in professional services or PMO roles. Discuss specific examples where you motivated and mentored your team to achieve high performance and service delivery excellence.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical expertise in network solutions and infrastructure projects. Share insights on complex projects you've managed, focusing on your role in defining processes and governance.
✨Emphasise Client Engagement Skills
Since client relationship management is crucial for this role, be ready to provide examples of how you've built strong relationships with stakeholders. Talk about how you ensured client satisfaction through effective communication and service delivery.
✨Discuss Process Optimisation Initiatives
Prepare to talk about any initiatives you've led to optimise service delivery processes. Highlight your ability to identify inefficiencies and implement best practices that have enhanced overall performance in previous roles.
