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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and build a thriving community online.
- Company: Join MyoMaster, a fast-growing wellness brand backed by Google and elite athletes.
- Benefits: Enjoy monthly team lunches, weekly workouts, hybrid working, and tech perks.
- Why this job: Be part of a dynamic start-up shaping the future of health and fitness.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunity to influence company growth as an early hire.
The predicted salary is between 26500 - 28000 £ per year.
We’re looking for an ambitious, highly personable Customer Experience Executive to join us as we continue building one of the most exciting brands in the wellness space. You must be passionate about health and fitness and ready to be part of a fast-growing start-up. It’s intense, scrappy, and gives you the opportunity to play a key role in shaping something from the ground up.
About Us
We are MyoMaster, the Home of Human Optimisation—founded by Lottie Whyte and Joe Gray at their kitchen table, now one of the UK’s fastest-growing wellness brands. Our mission is to help people feel and perform better every day. We’ve been backed by Google, elite athletes, and even made a viral appearance on Dragon's Den.
The Role
Customer service is a top priority at MyoMaster and is one of the key things that sets us apart from competitors. This role is more than just support—it’s about building a thriving community, managing our online presence, and turning customers into lifelong fans.
Your Core Responsibilities
- Deliver fast, technical support via our CRM and phone
- Manage customer inquiries across multiple platforms, including email, live chat, and social media
- Build and engage our community by fostering relationships and responding to customer interactions online
- Enhance our online reputation by managing customer reviews and feedback
- Analyze customer insights and share learnings with teams (e.g., marketing, product development)
- Provide technical expertise on our products and resolve issues quickly
- Work with Shopify to manage orders, returns, and customer accounts
- Utilize CRM tools like Gorgias to track, prioritise, and respond to tickets efficiently
About You
- Problem Solver – You thrive on troubleshooting and finding solutions
- Strong Communicator – Excellent written and verbal skills to engage with customers online and offline
- Tech-Savvy – Comfortable using Shopify, Gorgias, GSuite, and CRM ticketing systems
- Community-Driven – Passionate about engaging customers and fostering brand loyalty
- Proactive & Fast-Paced – You take initiative and thrive in a dynamic environment
- Customer-Focused Experience – You must have previous experience in customer service or a community-building role
Benefits
- Monthly team lunches + dinners – Regular get-togethers
- Weekly team workouts – Get paid to workout every week
- Hybrid working – Three days a week in the office
- Growth opportunities – As an early hire, you’ll shape MyoMaster’s future
- Tech & Wellness Perks – MacBook + £500 towards a Myo product of your choice
Salary
£26,500 - £28,000 + Quarterly performance bonus
Application Process
- Interview with Tom, Head of Ops (30 min)
- Task (30 min)
- Interview with Lottie, CEO (30 min)
- Feedback ASAP
If you’re ready to join a high-energy team and be part of building something big, apply now.
Customer Experience Executive employer: MyoMaster
Contact Detail:
MyoMaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with MyoMaster's products and their unique selling points. Being able to discuss how these products enhance health and fitness will show your passion and understanding of the brand during interviews.
✨Tip Number 2
Engage with MyoMaster on social media platforms. Commenting on posts or sharing your thoughts about their products can help you get noticed and demonstrate your enthusiasm for building a community around the brand.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries in previous roles. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with the team.
✨Tip Number 4
Research the latest trends in the wellness industry. Being knowledgeable about current developments can help you contribute valuable insights during discussions with the interviewers, showcasing your commitment to the field.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and community engagement. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and fitness, as well as your problem-solving skills. Mention specific examples of how you've successfully engaged with customers or built community relationships in previous roles.
Showcase Technical Skills: If you have experience with tools like Shopify, Gorgias, or CRM systems, be sure to mention this in your application. Highlight any technical expertise that aligns with the responsibilities of the Customer Experience Executive role.
Demonstrate Your Community Focus: In your application, emphasise your commitment to building brand loyalty and engaging with customers. Share any relevant experiences where you’ve fostered community relationships or enhanced customer satisfaction.
How to prepare for a job interview at MyoMaster
✨Show Your Passion for Health and Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to wellness, as this aligns with MyoMaster's mission and values.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your troubleshooting abilities and how you approach challenges, as this role requires a proactive problem solver.
✨Familiarise Yourself with Their Products
Before the interview, take some time to research MyoMaster's products and services. Being knowledgeable about their offerings will allow you to provide informed insights and demonstrate your technical expertise during discussions.
✨Engage with Their Online Community
Check out MyoMaster's social media platforms and online presence. Engaging with their community can give you valuable insights into customer interactions and help you discuss how you would enhance their online reputation during the interview.
