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- Tasks: Lead and inspire the Zedwell team while ensuring guests enjoy a restful stay.
- Company: Join Zedwell Capsule, a modern hostel in the heart of Piccadilly Circus.
- Benefits: Enjoy daily food allowance, career progression, discounts, and a company pension scheme.
- Why this job: Be part of an innovative brand that values wellbeing and positive energy.
- Qualifications: Minimum 2 years in a similar Front Office role at a large property.
- Other info: Exciting opportunity to shape the guest experience in a unique accommodation setting.
The predicted salary is between 36000 - 60000 £ per year.
Zedwell Capsule Hostel is an exciting, modern, and innovative project in the heart of Piccadilly Circus, offering guests a unique and restful stay. With 990 capsules and direct Underground access, it provides a distinctive accommodation experience in central London.
We are looking for a hands-on experienced Duty Manager, who is able to drive our brand in our property, maintain the sanctity of the space and drive quality across the hotel, though our Zedwell Family.
What you will be doing:
- You will be the ‘face, soul and promoter’ of our brand in our property in Piccadilly Circus.
- You will assist our guests to flow through our space, understand our space and enable our guests to switch off from the bustle and chaos of the city.
- You will enable an environment that is conducive to ‘good night sleep’ through our Hosts and with the help of other departmental guides.
- Your role is pivotal in the brand’s evolution so you will help rollout initiatives, analyse the impact, help adjust and start the cycle once again – you will be the change enabler.
- You should be strong in turning vision into action and you should be a champion of change.
- You should be passionate about hosting (role modelling) and getting the best out of the Zedwell Family.
- You should work collaboratively with other departments to ensure that issues are solved correctly, the first time around.
- You should be comfortable in dealing efficiently with complaints, approaching them as opportunities to build trust and brand reputation.
- You should be able to bring positive energy into the team as this is the foundation for our ethos to flow across the space.
What are we looking for?
- A positive, energetic individual who is excited to be part of an innovative flagship team of a growing brand.
- Driven to deliver results.
- An out-of-the-box thinker.
- A super collaborator.
- Passionate about making a difference.
- Minimum 2 years in a similar Front Office role in a 300-plus-room property.
What we offer you:
- Daily food allowance
- Career progression
- Discounts in our restaurants
- Company pension scheme
- Employee assistance program
- Discounted stays at other properties
- Refer a friend scheme
If you are passionate about Hospitality, care about wellbeing, and about making a difference in a fast-paced and innovative environment, then we would be delighted to hear from you.
Duty Manager - Zedwell Capsule (New Opening) employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Zedwell Capsule (New Opening)
✨Tip Number 1
Familiarise yourself with Zedwell's unique brand ethos and values. Understanding what makes Zedwell Capsule Hostel stand out will help you articulate how your experience aligns with their vision during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in innovative hotel concepts. Attend relevant events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved guest experiences in previous roles. Highlighting your hands-on approach and ability to drive change will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for hospitality by engaging with Zedwell's social media platforms. Comment on their posts or share your thoughts on their initiatives to demonstrate your enthusiasm and commitment to their brand.
We think you need these skills to ace Duty Manager - Zedwell Capsule (New Opening)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in Front Office roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive results and collaborate effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your excitement about being part of an innovative team. Highlight specific examples from your past experiences that showcase your problem-solving skills and ability to handle complaints positively.
Showcase Your Personality: Zedwell is looking for a positive and energetic individual. Make sure your application reflects your personality. Use a friendly tone and convey your enthusiasm for the role and the brand's mission to create a restful environment for guests.
How to prepare for a job interview at Criterion Hospitality
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've effectively handled complaints or challenges. Highlight how you turned these situations into opportunities to build trust and enhance the brand's reputation.
✨Emphasise Collaboration
As a Duty Manager, working with various departments is crucial. Be ready to share examples of how you've successfully collaborated with others to achieve common goals and resolve issues efficiently.
✨Be an Out-of-the-Box Thinker
Zedwell is looking for innovative ideas. Come prepared with suggestions on how you could contribute to the brand's evolution and improve guest experiences. This will show your proactive approach and creativity.
