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- Tasks: Support the SOYL team with customer service and administrative tasks.
- Company: Join SOYL, a leading precision crop production service provider in the UK.
- Benefits: Enjoy hybrid working, 25 days holiday, and a dedicated learning team.
- Why this job: Be part of a supportive culture focused on integrity and customer-first values.
- Qualifications: Strong communication skills and attention to detail are essential; farming knowledge is a plus.
- Other info: Opportunities for volunteering and joining employee network groups.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Commercial Support Assistant to join the SOYL team, based at Honingham, on a full-time, fixed-term basis for 12 months. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.
You will work with customers and internal teams across the Frontier business, supporting the SOYL commercial team. You will work closely with SOYL Area Managers and Regional Manager to provide customer service and commercial administrative support.
The Benefits
- Competitive salary
- Opportunities for a mixture of home and site working (to be agreed with Line Manager)
- 25 days holiday per calendar year with option to purchase 5 more days
- Dedicated Learning & Development team to support you and your career
- Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
- Increased Maternity, Paternity & Adoption leave benefits for eligible employees
- Life Assurance scheme and pension plan with employer contributions of up to 7%
- Up to two days paid volunteer leave per year (only applicable to permanent employees)
- The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups.
- Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
About You
- Able to communicate with impact at every level
- Strong, confident telephone manner
- Proven attention to detail
- Knowledge of UK arable farming is desirable
- Proven IT skills, including Microsoft Office
- Excellent organisational and administrative skills
- High standard of numeracy and literacy
- Able to work co-operatively with others and without supervision
- Work to put the customer at the heart of everything we do
- Self-motivated and tenacious
- Flexible approach to work and managing changing priorities
- An effective team player
- Have a solution-focused attitude
Your Role
As a Commercial Support Assistant your role will involve:
- Managing and resolving incoming phone calls and emails from clients in a professional manner
- Proactive customer communication, service follow-up and collection of cropping information
- Managing queries and issues through to resolution, within agreed SLA timeframes
- Liaising with customers regarding all SOYL product lines
- Attending relevant training events and team meetings
- Creating customer insight reports for Area Managers
- Email and telephone support for Area Managers
- Commercial campaigns via telephone, email and events to support sales generation
- Accurate data input and management using Microsoft Office packages and bespoke systems
- Managing the collation of cropping information from customers
About Us
SOYL, a division of Frontier Agriculture Ltd, is the UK market leading precision crop production service provider, offering expert advice, services and support to growers to improve the economic, agronomic and environmental performance of their farm business. Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success. Our business approach is underpinned by our core values - Integrity, Customer First and Expertise - or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.
Commitment to Diversity and Inclusion
We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds. We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals. We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.
Commercial Assistant in Norwich employer: Frontier Agriculture Limited
Contact Detail:
Frontier Agriculture Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Assistant in Norwich
✨Tip Number 1
Familiarise yourself with the UK arable farming sector. Understanding the basics of crop production and the challenges farmers face will help you connect better with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be managing customer queries, a confident and professional telephone manner is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being proficient in these tools will not only help you manage data effectively but also impress during any practical assessments or discussions in the interview.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to handle the dynamic nature of the role and your solution-focused attitude.
We think you need these skills to ace Commercial Assistant in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Commercial Assistant role. Emphasise your customer service abilities, IT skills, and any knowledge of UK arable farming.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the SOYL team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, attention to detail, and organisational skills. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Frontier Agriculture Limited
✨Showcase Your Communication Skills
As a Commercial Assistant, you'll need to communicate effectively with customers and internal teams. During the interview, demonstrate your strong telephone manner and ability to convey information clearly. Consider preparing examples of how you've successfully managed customer interactions in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when managing queries and inputting data. Be ready to discuss specific instances where your meticulous nature has helped you avoid mistakes or improve processes. This will show that you understand the importance of accuracy in administrative tasks.
✨Demonstrate Your IT Proficiency
Proven IT skills, particularly in Microsoft Office, are essential for this position. Brush up on your knowledge of these tools and be prepared to discuss how you've used them in previous roles. You might even want to mention any bespoke systems you've worked with to showcase your adaptability.
✨Emphasise Your Customer-Centric Approach
The company values putting the customer at the heart of everything they do. Prepare to share examples of how you've prioritised customer service in your previous roles. This could include proactive communication or resolving issues efficiently, which aligns with their commitment to customer satisfaction.
