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For Companies At a Glance
- Tasks: Engage with customers, provide quotes, and build lasting business relationships.
- Company: Join a growing Freight Forwarder in Bradford, making waves in the logistics industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a proactive team that values communication and customer satisfaction.
- Qualifications: Good education in Maths and English; experience in a commercial role is a plus but not required.
- Other info: Training provided, perfect for those eager to learn and grow in the freight industry.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to: Commercial Manager. Based in Bradford working for a growing Freight Forwarder.
Role Description: This is a key role that contributes directly to the profitability of the company, involving taking customer enquiries, providing quotations, and gaining new business. You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key.
Accountabilities:
- To provide accurate, competitive pricing to customers and the external sales team.
- To work as a team to demonstrate excellence in all aspects of the team's overarching purpose.
- To maximise Profit Per Job (PPJ) whilst maintaining a realistic price.
Key Responsibilities:
- Dealing with customers' queries/enquiries via telephone/email.
- Calculate and advise rates to customers & the external sales team.
- Provide customers with quotes as requested/required.
- Deal with Invoice and price disputes.
- Work with rate sheets.
- Develop and grow long-term relationships with customers and shipping companies.
- Price up bookings and monitor and maintain pricing inbox.
- Networking and undertaking research, where necessary, to keep ahead of competition.
- Persuading customers our high service levels will satisfy their requirements in terms of quality, service and price.
- Interpreting and managing customer requirements - speaking with clients to understand, anticipate and meet their needs.
- Carry out any other reasonable duties required by the business within your capability.
Essential Attributes:
- Excellent customer service ethic.
- Be pro-active and motivated with the ability to turn negatives into positives.
- Strong desire to satisfy customer needs and achieve results.
- To have a pro-active and positive attitude - always looking for ways to improve.
- Conscientious, hard-working and self-disciplined.
- Work effectively and calmly under pressure.
- Ability to work on own initiative as well as on own.
- Having a willingness and ability to be flexible.
- Active team player.
Competencies:
- Ability to manage your own workload and prioritise tasks.
- Excellent negotiation skills and the ability to overcome difficulties.
- Ability to work to deadlines/targets for self and others.
- Highly self-motivated.
- Ability to multitask with a willingness to learn and cross over commercial teams, if and when required.
- Good IT skills - with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook.
- Excellent communication skills (both verbal and written).
- Excellent organizational skills.
- Attention to detail.
Qualifications:
- Good level of education in Maths and English.
- Previous experience of working in a commercial environment or in a commercial coordinator position would be an advantage; however, not essential as training will be given.
- Experience of working in import/export freight forwarding /other Transport related industry.
Internal Sales Executive in Bradford employer: Freight Personnel
Contact Detail:
Freight Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive in Bradford
✨Tip Number 1
Familiarise yourself with the freight forwarding industry. Understanding key terms and processes will help you communicate effectively with customers and colleagues, showcasing your knowledge during interviews.
✨Tip Number 2
Practice your negotiation skills. Since this role involves providing competitive pricing and overcoming disputes, being able to negotiate effectively will set you apart from other candidates.
✨Tip Number 3
Network within the industry. Attend relevant events or join online forums to connect with professionals in freight forwarding. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Demonstrate your proactive attitude. During any interactions, whether in interviews or networking, share examples of how you've taken initiative in previous roles to solve problems or improve processes.
We think you need these skills to ace Internal Sales Executive in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and any previous roles in a commercial environment. Emphasise skills like negotiation, communication, and teamwork that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or provided excellent service in past positions.
Highlight Relevant Skills: In your application, focus on key competencies such as your ability to multitask, work under pressure, and manage your own workload. Use examples to demonstrate how you meet these requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Freight Personnel
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your proactive approach and ability to turn negatives into positives.
✨Demonstrate Teamwork
This position requires close collaboration with team members. Be ready to discuss instances where you've worked effectively within a team, showcasing your ability to contribute to a common goal and support your colleagues.
✨Prepare for Pricing Discussions
Understanding pricing strategies is crucial for this role. Familiarise yourself with basic pricing concepts and be ready to discuss how you would approach providing competitive quotes while maximising profit margins.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be prepared to demonstrate how you would communicate with customers and the external sales team.
