Senior Commercial Manager (Contracts)

Our client is an independent facilities management and workplace services provider operating globally in over 40 countries. They consistently set industry standards in facilities management by adapting to the changing needs of modern workplaces, all while maintaining a strong commitment to excellence and client satisfaction.

The role offers a hybrid work arrangement, with the requirement to be in the London office at least once or twice a month.

Job Summary

This role provides daily commercial management support, offering assistance during bids, contract negotiations, and to account management teams. The position oversees the delivery of commercial support to account management teams across major strategic accounts, large regions, sectors, or portfolios. The role is responsible for leading the development of commercial solutions related to projects and contractual issues, as well as identifying and managing legal, financial, and commercial risks and opportunities in collaboration with account leads. Additionally, this role plays a key part in promoting the adoption and awareness of commercial policies and procedures among account teams and senior managers.

Key Job Responsibilities

• Provide guidance to Contract Managers and Sector Leads on interpreting contract terms, including liabilities, payment mechanisms, KPIs, scope, and specifications, to drive efficiencies on existing contracts.
• Ensure that risk and opportunity registers are maintained by account management teams, with clear action plans for each item.
• Lead the management and resolution of risks and opportunities in collaboration with Contract Managers.
• Offer support to account teams regarding contract variations and change orders, ensuring they align with contract requirements and internal policies and procedures.
• Provide guidance to Commercial Managers and junior commercial management roles.
• Review and update the central contract register, ensuring it is maintained by Assistant and Commercial Managers.
• Assist in preparing Head Contract Commercial Reviews and coordinate input from other support functions.
• Prepare documentation and contract reviews to assist the commercial team during bids and negotiations.
• Contribute to the development and improvement of internal systems, processes, and procedures concerning commercial requirements.
• Review and approve documents requiring internal commercial sign-off within the scope of delegated authority.

Technical Competencies – Skills Required for the Role

Essential:

• Extensive experience in contract negotiation
• Strong experience in risk and opportunity management
• Expertise in resolving complex issues
• Extensive experience with KPIs and Payment Mechanisms (both managing and negotiating)
• Solid working knowledge of key contract terms for negotiations

Desirable:

• Knowledge of bid, financial, and FM-centric operational processes
• Digitally competent
• Extensive experience in commercial contract management

Industry Competencies – Industry Experience and Qualifications

Essential:

• Ability to identify, understand, and explain key commercial and contractual risks and opportunities
• Experience working with various forms of contracts relevant to different sectors and packages of work
• Strong ability to advise on contract obligations

Desirable:

• Experience in the FM and Managed Services sector
• Associate membership of a relevant professional body such as RICS
• Familiarity with public sector frameworks
• Experience working with international colleagues and third parties

Professional Competencies – Personal Effectiveness

Essential:

• Effective communication with teams at various levels of seniority
• Strong problem-solving and analytical skills
• Proven experience understanding contract terms
• Experience in managing processes and procedures

Leadership Competencies – Self, Others & Business

Essential:

• Experience managing cross-functional teams
• Ability to share key information and learning with colleagues
• May manage small teams, providing guidance, direction, and coordination
• Acts as a central point of contact for project portfolios, internally and externally
• Proactively works to improve personal strengths and weaknesses, as well as those of others

Further Qualifications, Certifications & Experience

Essential:

• Relevant degree or equivalent qualification in Business or related subjects

\”People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees”.

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