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- Tasks: Support Commercial Banking customers with their queries and build strong relationships.
- Company: Join HSBC, a leading global bank committed to customer satisfaction and innovation.
- Benefits: Enjoy a collaborative work environment, training opportunities, and a chance to grow your career.
- Why this job: Be part of a customer-centric team that values your input and fosters personal growth.
- Qualifications: Strong communication skills, problem-solving abilities, and a proactive attitude are essential.
- Other info: Training starts on 16th June 2025, with an 8-week programme to prepare you for success.
The predicted salary is between 30000 - 42000 £ per year.
In this role you will:
- Correspond with our Commercial Banking customers, supporting them with their everyday banking queries.
- Build strong relationships by listening to their needs and delivering solutions that help to grow their business.
- Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions.
- Take end to end ownership to resolve customers' queries at first point of contact.
- Identify FIV customers, record data accurately ensuring that we offer an appropriate service or solution to support our customers when they need us most.
- Support the delivery of BCS specialist strategy.
- Actively support process improvements through raising ideas through the correct channels.
- Ensure all applicable operational risk HSBC Standards and policies are adhered to and report any breaches in accordance with local procedures.
- Confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
- Ensure client satisfaction is achieved by consistently delivering excellent service.
To be successful in this role you should meet the following requirements:
- The ability to build a relationship and rapport with excellent verbal communication skills, whilst identifying new opportunities for growth within the business.
- A team player that is happy to collaborate and deliver on common goals.
- Problem solving skills, the ability to think on your feet and create solutions for our customers.
- Willingness to take ownership of all customer interactions.
- Self-led enthusiasm to grow, succeed and learn.
- Forward thinking, progressive mindset with the ability to adapt to change well.
- Good written and verbal communication skills, enabling productive dialogue with internal and external customers.
- Champion and drive successful customer satisfaction.
- The ability to demonstrate role model behaviours and organisational values setting the standard for others.
- Effective time management skills.
The intended start date for this role is 16th June 2025 located in Swansea. Our training lasts 8 weeks from this date which you will need to be available for. At the end of this you will be able to provide first class support to our customers.
Commercial Customer Specialist in Swansea employer: HSBC
Contact Detail:
HSBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Customer Specialist in Swansea
✨Tip Number 1
Familiarise yourself with the latest digital banking solutions and technologies. Being knowledgeable about these tools will not only help you in your role but also impress during interviews, showing that you're proactive and forward-thinking.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about complex topics. This will help you articulate your thoughts clearly and build rapport, which is crucial for a customer-centric role.
✨Tip Number 3
Research common customer queries in commercial banking and think of potential solutions. This will prepare you to demonstrate your problem-solving skills and show that you can take ownership of customer interactions.
✨Tip Number 4
Network with current employees or professionals in the banking sector. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Commercial Customer Specialist in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Commercial Customer Specialist. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've built relationships with customers in the past and how you can contribute to their business growth.
Highlight Relevant Skills: In your application, clearly outline your ability to manage customer queries effectively and your experience with digital servicing solutions. Use keywords from the job description to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at HSBC
✨Showcase Your Communication Skills
As a Commercial Customer Specialist, excellent verbal communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to demonstrate how you've effectively communicated with customers in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific examples where you've successfully resolved customer queries or identified solutions on the spot. This will highlight your ability to think on your feet and adapt to challenges.
✨Emphasise Relationship Building
Prepare to talk about how you build rapport with clients. Share experiences where you've listened to customer needs and tailored solutions to help them grow their business, showcasing your customer-centric approach.
✨Exhibit a Team Player Attitude
Since collaboration is essential, be sure to mention instances where you've worked effectively within a team. Highlight your willingness to support common goals and contribute to process improvements.
