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- Tasks: Manage customer relationships and coordinate aerospace shipments efficiently.
- Company: Join a leading Aerospace team at Heathrow, focused on transport and logistics solutions.
- Benefits: Enjoy a competitive salary of £35K to £38K with a unique 4 on 4 off night shift.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovative problem-solving.
- Qualifications: Previous experience in freight forwarding or transport planning is essential.
- Other info: Ideal for those passionate about air logistics and customer service.
The predicted salary is between 28000 - 32000 £ per year.
We have a great opportunity for a Customer Relationship Clerk to join our clients Aerospace team in Heathrow. This role will be working 4 on 4 off with a shift pattern of 7pm to 7am. The Aerospace team provides individual solutions for the aerospace customers' transport and logistics needs, ensuring critical components reach their destination safely and efficiently.
Your role would involve:
- Building close relationships with all Customers, Company offices, Overseas agents and Service providers.
- End to End responsibility for handling and coordination of both import and export aerospace shipments.
- Monitoring customer shipments to provide proactive updates and problem solve in anticipation of a customer complaint.
- Documenting, investigating and conducting root cause analysis on any deviations using company systems.
- Pro-actively advising and consulting Customers to ensure satisfaction.
- Assisting customers as well as colleagues with their enquiries and ensuring communication is precise and received in a timely manner.
- Building strong customer relationships and ensuring that customer requirements are met.
- Developing strategies to streamline processes, reduce costs, and enhance efficiency in airfreight operations.
Experience in either freight forwarding or transport planning with a key focus on air logistics is required. Knowledge of aerospace or AOG shipments would be advantageous. Candidates should be conversant with all aspects of air freight (import/export) procedures and possess basic airfreight knowledge. A strong customer service orientation with excellent telephone manner and communication skills is essential, along with excellent knowledge of MS Office features, especially Excel.
Salary: £35K to £38K. The hours are 4 on 4 off - 7pm to 7am. We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us, your application has been unsuccessful.
AOG - Customer Relationship Clerk 4on 4off nights 7pm to 7am in Feltham employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AOG - Customer Relationship Clerk 4on 4off nights 7pm to 7am in Feltham
✨Tip Number 1
Familiarise yourself with the aerospace industry and its logistics. Understanding the specific challenges and requirements of AOG (Aircraft on Ground) shipments will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Be prepared to share examples of how you've successfully handled customer complaints or difficult situations in the past.
✨Tip Number 3
Highlight any experience you have with MS Office, particularly Excel. Being able to demonstrate your proficiency in managing data and creating reports can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the aerospace and logistics sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that may strengthen your application.
We think you need these skills to ace AOG - Customer Relationship Clerk 4on 4off nights 7pm to 7am in Feltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, freight forwarding, or transport planning. Emphasise any specific knowledge of aerospace or AOG shipments, as this will be advantageous.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of building strong customer relationships. Mention your proactive approach to problem-solving and how you can enhance efficiency in airfreight operations.
Highlight Relevant Skills: In your application, clearly outline your skills in MS Office, particularly Excel, and your excellent communication abilities. These are crucial for the role and should be evident in your written application.
Follow Application Instructions: Ensure you follow all application instructions provided by the company. This includes submitting your application through our website and ensuring all required documents are included and formatted correctly.
How to prepare for a job interview at First Choice Staff
✨Showcase Your Customer Service Skills
As a Customer Relationship Clerk, your ability to communicate effectively is crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Industry Knowledge
Familiarise yourself with the basics of air freight procedures and aerospace logistics. Being able to discuss relevant terminology and processes will show that you understand the role's requirements and are genuinely interested in the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing delays or customer dissatisfaction. Think through potential scenarios and how you would respond, focusing on your analytical and communication skills.
✨Highlight Your Teamwork Experience
This role involves working closely with various stakeholders, including colleagues and overseas agents. Be ready to share examples of how you've collaborated effectively in a team setting, showcasing your ability to build strong relationships.
