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- Tasks: Manage defaulted loan accounts and negotiate repayment arrangements.
- Company: Funding Circle helps small businesses thrive with fast, hassle-free finance solutions.
- Benefits: Enjoy hybrid working, private medical insurance, and a dedicated learning allowance.
- Why this job: Make a real impact on SMEs while developing your career in a supportive environment.
- Qualifications: Experience in Collections or Credit Control is essential; empathy and problem-solving skills are key.
- Other info: Join a diverse team committed to making a difference in the economy.
The predicted salary is between 26000 - 39000 £ per year.
We are looking for a Recoveries Account Executive in our Recoveries team. The Collections & Recoveries team actively cultivates a supportive collections & recoveries culture for SMEs through their specialised debt collection procedures.
Salary: £32,500
Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.
The role:
- Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle's investors.
- Build trust and rapport with borrowers and guarantors to understand their financial situations and work with them to find sustainable repayment solutions.
- Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries.
- Support with focused campaigns and initiatives to drive performance and investor returns.
- Liaise with instructed third parties and professional advisors, including solicitors, debt managers and insolvency practitioners.
- Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle's customers.
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.
What we're looking for:
- Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge.
- Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement.
- Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace.
- The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills.
- Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.
Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.
As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!
We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
A few highlights:
- Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
- Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
- Development: Dedicated annual learning allowance and full access to internal learning platform.
- Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!
And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.
Ready to make a difference? We'd love to hear from you.
Account Executive - Funding Circle employer: Funding Circle
Contact Detail:
Funding Circle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Funding Circle
✨Tip Number 1
Familiarise yourself with the collections and recoveries process specific to SMEs. Understanding the unique challenges small businesses face will help you empathise with borrowers and negotiate effectively.
✨Tip Number 2
Showcase your results-oriented mindset by preparing examples of how you've achieved targets in previous roles. Be ready to discuss specific metrics or KPIs you've met, as this aligns with Funding Circle's focus on performance.
✨Tip Number 3
Highlight your problem-solving skills by preparing scenarios where you've successfully navigated complex issues. This will demonstrate your ability to handle the challenges that may arise in managing defaulted loan accounts.
✨Tip Number 4
Research Funding Circle's impact on the SME sector and be prepared to discuss how you can contribute to their mission. Showing genuine interest in their work will set you apart as a candidate who aligns with their values.
We think you need these skills to ace Account Executive - Funding Circle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, recoveries, or credit control. Use specific examples that demonstrate your results-oriented approach and ability to achieve targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Funding Circle's mission to support SMEs. Emphasise your customer service skills and how you can empathise with borrowers to find sustainable repayment solutions.
Highlight Analytical Skills: In your application, mention any experience you have with investigatory and analytical tasks. Provide examples of how you've used these skills to achieve positive outcomes in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your proactive problem-solving skills in your application. Share specific instances where you've identified risks or issues and successfully mitigated them, showcasing your resourcefulness.
How to prepare for a job interview at Funding Circle
✨Understand the Company Culture
Before your interview, take some time to research Funding Circle's culture and values. They pride themselves on supporting small businesses and fostering a diverse workplace. Showing that you align with their mission can set you apart.
✨Demonstrate Your Problem-Solving Skills
As a Recoveries Account Executive, you'll need to showcase your ability to identify and solve complex problems. Prepare examples from your past experience where you've successfully navigated challenging situations, particularly in collections or recoveries.
✨Show Empathy and Customer Service Skills
Funding Circle values first-class customer service. Be ready to discuss how you've empathised with clients in difficult financial situations and how you've worked to find sustainable solutions for them.
✨Prepare for Target-Driven Questions
Since the role is results-oriented, expect questions about your experience with achieving targets, SLAs, and KPIs. Have specific examples ready that demonstrate your competitive nature and commitment to continuous improvement.
