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- Tasks: Lead and develop a dynamic reservations team for luxury properties.
- Company: Join Cheval Collection, a growing brand in luxury hospitality across London, Edinburgh, and Dubai.
- Benefits: Enjoy competitive salary, annual bonus, 30 days leave, and hybrid working options.
- Why this job: Be part of an award-winning team focused on service excellence and personal growth.
- Qualifications: Experience in luxury hospitality and team supervision is essential.
- Other info: Opportunity for career progression and various learning and development programmes.
The predicted salary is between 28800 - 43200 £ per year.
Cheval Collection are looking for an Assistant Reservations Manager to support, train and develop our central reservations team, which is based in our Global office on Cromwell Road, SW7. Our central reservations team of 10 reservations professionals provides a support sales service for our 14 luxury properties in London, Edinburgh and Dubai. Cheval Collection is a company focused on international growth and evolving our brands Cheval Residences, Cheval Maison and MY Locanda.
As Assistant Reservations Manager you will work closely with the Reservations Manager and Revenue team to foster a sales-driven culture within the reservations team and across the group, making sure all enquiries are converted into a win and that revenue targets are achieved. You will be the systems expert for the team so advanced knowledge of a property management system (we have just successfully transitioned to Opera Cloud) is essential. You will enjoy working as part of the reservations team and will be invested in their training, development and supporting them in all areas of reservations, hospitality, and the complexities of service apartment reservations. We cover reservations 7 days between the hours of 8am and 8pm so a varied shift pattern is expected including weekends.
Previous experience in supervising a team, in a luxury environment, and having worked in a role that has supported multiple properties would be a great background for this role.
As Assistant Reservations Manager, some of your duties will include:
- Managing the day-to-day operation of the Cheval Collection Reservation Team
- Ensuring service excellence, standards and sales is the culture within the team
- Establishing and maintaining great working relationships both internally and externally including key agents and corporate contacts, and direct guests.
- Communicating regularly with all teams particularly the revenue, sales and finance teams
- Developing the team through guidance and culture
We would love to hear from you if:
- Have experience supervising a team for a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader and are invested in developing your team
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return we can offer you:
- Competitive salary
- Annual bonus
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know: The role is based at 114a Cromwell Road, London with the opportunity for hybrid working. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Assistant Reservations Manager - Central Reservations employer: Cheval Residences
Contact Detail:
Cheval Residences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reservations Manager - Central Reservations
✨Tip Number 1
Familiarise yourself with Opera Cloud, as it's essential for the role. Consider taking online courses or tutorials to enhance your knowledge of this property management system, which will demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with others who may have insights into Cheval Collection or similar companies, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully developed teams in the past. Think of specific examples where you've fostered a sales-driven culture or improved service excellence, as these are key aspects of the role.
✨Tip Number 4
Research Cheval Collection's properties and their unique selling points. Understanding their brand and what sets them apart will help you articulate how you can contribute to their success and align with their values during the interview process.
We think you need these skills to ace Assistant Reservations Manager - Central Reservations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervising teams within luxury hospitality. Emphasise any roles where you have developed team members or contributed to sales-driven cultures.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service excellence and detail how your previous experiences align with the responsibilities of the Assistant Reservations Manager role. Mention your familiarity with property management systems, especially Opera Cloud.
Showcase Your Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to build relationships with both internal teams and external clients. This could be through specific achievements or projects.
Highlight Your Leadership Qualities: Discuss your leadership style and how you inspire and develop your team. Include any specific instances where you successfully led a team to achieve revenue targets or improve service standards.
How to prepare for a job interview at Cheval Residences
✨Showcase Your Leadership Skills
As an Assistant Reservations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully supervised teams in the past, particularly in luxury environments, and be ready to discuss your approach to developing team members.
✨Know Your Systems
Familiarise yourself with property management systems, especially Opera Cloud, as this is crucial for the role. Be prepared to discuss your experience with similar systems and how you can leverage technology to enhance team performance and service delivery.
✨Emphasise Relationship Building
The role requires excellent communication skills and the ability to build relationships with both internal teams and external clients. Think of specific instances where you've successfully established strong working relationships and be ready to share these stories during your interview.
✨Demonstrate a Sales-Driven Mindset
Since the position involves fostering a sales-driven culture, come prepared with strategies or ideas on how to convert inquiries into sales. Discuss your understanding of revenue maximisation and how you can contribute to achieving targets within the reservations team.
