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- Tasks: Manage reservations and ensure VIP guests receive exceptional service.
- Company: Join JKS Restaurants, a critically acclaimed group with 7 Michelin stars.
- Benefits: Enjoy discounts, gym memberships, and a personalised development plan.
- Why this job: Be part of a dynamic team that values genuine hospitality and personal growth.
- Qualifications: 3 years in luxury hospitality; experience with Seven Rooms preferred.
- Other info: Fixed term contract for 3 months with potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
Ambassadors Clubhouse is on the lookout for a dedicated and dynamic VIP Guest Relations Executive to become an integral part of our esteemed team. Initially on a fixed term contract of 3 months. This position is focused on providing an unparalleled dining experience for our VIP guests and members, ensuring they feel valued and catered for at every visit. The ideal candidate will possess exceptional interpersonal skills, a deep passion for hospitality, and a proven track record of building enduring relationships with High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) individuals.
The Position: As a Reservations and Guest Relations Executive, you will ensure exceptional guest experiences from initial enquiry through their visit. You'll manage bookings efficiently while building lasting relationships with guests and VIPs.
- Manage the reservation system and guest communications to maximise capacity and satisfaction.
- Provide warm, personalised service for all guests, with special attention to VIPs.
- Develop and maintain relationships with regular patrons and VIP contacts.
- Managing VIP phone, ensuring enquiries are met with urgency.
- Prepare reports on reservations, guest satisfaction, and other key metrics.
- Represent the company at industry networking events.
- Support the Events team with business development opportunities.
Requirements:
- Previous experience in reservations or guest relations.
- Previous experience with Seven Rooms reservation system.
- Work closely with luxury Hotel concierges, maintaining a positive relationship.
- Exceptional communication skills and professional telephone manner.
- Strong organisational and time management abilities.
- Proficient with Microsoft Office programmes.
- Customer-focused mindset with attention to detail.
- Ability to handle high-pressure situations with composure and grace.
Benefits & Culture: Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
- Up to 50% off dining across JKS Restaurants.
- Retail & Takeaway Discounts.
- Code App Membership.
- Discounted Gym Membership.
- Wagestream stream your pay earlier.
- Company Donations for your involvement with Charities.
- Employee Assistance Program.
- Access to Financial Advice.
- Wedding Gift & New-born Care Package - Celebrating your big occasions.
Progress Yourself: Access to our fantastic L&D Calendar, a personalised learning & development plan to develop your skills and knowledge, and career progression with a fast-growing, critically acclaimed restaurant group.
Be Yourself: Employee referral scheme - paying up to £600 per referral, staff parties & long service awards.
The Group: JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the Worlds 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyles, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
Guest Relations Executive - Fixed Term Contract employer: Ambassadors Clubhouse
Contact Detail:
Ambassadors Clubhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive - Fixed Term Contract
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events or join online forums where you can connect with individuals who work in similar roles. This can help you gain insights into the company culture and expectations, making you a more appealing candidate.
✨Tip Number 2
Familiarise yourself with the Seven Rooms reservation system, as it's specifically mentioned in the job requirements. If you haven't used it before, consider watching tutorial videos or reading up on its features to demonstrate your proactive approach during interviews.
✨Tip Number 3
Showcase your passion for hospitality by engaging with the restaurant's social media platforms. Comment on their posts or share your thoughts about their cuisine. This not only shows your enthusiasm but also helps you stay updated on their latest offerings and events.
✨Tip Number 4
Prepare to discuss your experience with high-net-worth individuals. Think of specific examples where you've successfully built relationships or provided exceptional service. This will help you stand out as a candidate who understands the nuances of catering to VIP guests.
We think you need these skills to ace Guest Relations Executive - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality, particularly any roles that involved guest relations or reservations. Emphasise your interpersonal skills and any specific achievements related to VIP service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the unique dining experience the restaurant aims to provide. Mention your experience with High-Net-Worth individuals and how you can contribute to their satisfaction.
Highlight Relevant Experience: In your application, focus on your previous roles that align with the responsibilities of the Guest Relations Executive position. Include specific examples of how you've managed reservations and built relationships with guests.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application is well-written and free of errors. Use a professional tone while also conveying your personality and enthusiasm for the position.
How to prepare for a job interview at Ambassadors Clubhouse
✨Showcase Your Interpersonal Skills
As a Guest Relations Executive, exceptional interpersonal skills are crucial. Be prepared to demonstrate your ability to connect with people, especially VIPs. Share examples from your past experiences where you successfully built relationships and provided personalised service.
✨Familiarise Yourself with the Menu
Understanding the restaurant's unique offerings is key. Take time to research the cuisine of Punjab and be ready to discuss specific dishes. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Prepare for High-Pressure Scenarios
The hospitality industry can be fast-paced and demanding. Think of examples where you've handled high-pressure situations with grace. Discuss how you maintained composure while ensuring guest satisfaction, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
Managing reservations efficiently is a key responsibility. Be ready to talk about your experience with reservation systems, particularly Seven Rooms, and how you’ve effectively organised bookings in previous roles. Highlight any tools or methods you use to stay organised.
