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- Tasks: Welcome guests, assist with luggage, and ensure a smooth hotel experience.
- Company: Hyatt Regency London - The Churchill offers luxury accommodation in the heart of London.
- Benefits: Enjoy flexible hours, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Gain valuable skills, earn extra cash, and explore a potential career in hospitality.
- Qualifications: No prior experience needed; just a friendly attitude and willingness to learn.
- Other info: Work in a vibrant environment with opportunities for growth across Hyatt Hotels worldwide.
At Hyatt, there's a home for every stage of your career. With Flexi-Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed.
Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.
About Hyatt Regency London - The Churchill: Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many of which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travelers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at the award-winning Churchill Bar & Terrace.
About the role: The Casual Luggage Porter is accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. Some of the key processes include but are not limited to:
- Welcome the guest to the hotel in a professional manner.
- Offering car valet service where required.
- Ensuring the forecourt is kept clean & tidy at all times in accordance with hotel standards.
- A smooth arrival and departure experience including rooming and delivering luggage.
- Assisting guests during their stay and handling guest complaints where applicable.
- Ensuring the hotel lobby is clean and well maintained at all times.
- Maximising revenue opportunities through upselling.
- Providing all required information about the hotel, available services and facilities.
Just some of the benefits you will enjoy as a Luggage Porter:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Next Steps: Apply today for Luggage Porter and start your journey with Hyatt Hotels!
Luggage Porter Flexi Hours employer: Hyatt Regency London - The Churchill
Contact Detail:
Hyatt Regency London - The Churchill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter Flexi Hours
✨Tip Number 1
Familiarise yourself with Hyatt's values and customer service standards. Understanding what they prioritise will help you align your approach during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Hyatt. They can provide valuable insights into the company culture and what it takes to succeed as a Luggage Porter.
✨Tip Number 3
Prepare to discuss your flexibility and availability during the interview. Since this role offers flexi-hours, demonstrating your willingness to adapt to varying schedules can set you apart.
✨Tip Number 4
Showcase any previous experience in hospitality or customer service roles. Even if it's informal, highlighting your ability to assist guests and handle complaints will be beneficial.
We think you need these skills to ace Luggage Porter Flexi Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Luggage Porter. Highlight your relevant experience in customer service and any skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience related to hospitality and guest services. Emphasise any previous roles where you provided assistance or handled guest complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and Hyatt as a company. Mention why you are interested in flexible hours and how you can contribute to the team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented.
How to prepare for a job interview at Hyatt Regency London - The Churchill
✨Show Enthusiasm for Customer Service
As a Luggage Porter, your role revolves around providing excellent service to guests. Make sure to express your passion for helping others and your commitment to creating a welcoming atmosphere.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to learn about Hyatt Regency London - The Churchill. Knowing details about the hotel’s services, dining options, and location will show your genuine interest in the position.
✨Demonstrate Flexibility
Since this role offers flexi-hours, be prepared to discuss your availability and willingness to adapt to varying schedules. Highlight any previous experience where you successfully managed changing work hours.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of examples from past experiences where you effectively resolved issues or provided exceptional service.
