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- Tasks: Deliver and maintain medical products, perform repairs, and provide customer support.
- Company: Join Medstrom, a rapidly growing company focused on delivering quality healthcare solutions.
- Benefits: Enjoy a competitive salary, generous holiday, discounts, and a contributory pension scheme.
- Why this job: Gain hands-on experience, develop skills, and be part of a supportive team with growth opportunities.
- Qualifications: A proactive attitude, basic PC skills, and a full UK driving license are essential.
- Other info: Participate in an on-call rota for extra earnings and enjoy a birthday treat!
The predicted salary is between 22500 - 26000 £ per year.
On completion of your training as a Trainee Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system., Deliver clean, ready-to-use products to and around customer sites
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Collect products after use and return to the service location (this could be Leyland for a short time) for decontamination
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Disinfect, function check, repair and electrical-safety test products
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Complete records of testing, delivery and collection
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Maintain available product stock and spare parts inventory
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Complete product modifications when required
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Provide product demonstrations and basic training to staff
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Maintain a clean and tidy work environment
Hours of work: 37.5 per week working Monday to Friday 8.30am – 4.30pm.
You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers one in three weekends (with time off in the week). This is subject to additional on-call payments.
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following., Mechanical or electrical background desirable, but not essential as full training will be provided
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Experience of delivery driving and planning routes would be desirable
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Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
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A proactive, ‘can-do’ attitude
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Excellent customer service and communication skills
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Ability to work under own initiative, and follow procedures to achieve deadlines
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Basic PC skills to include email and MS Office
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DBS Checked (or the willingness to complete one)
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company which has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.
Competitive basic salary of £22,500, with an estimated potential earning of approx. £26,000+ with on-call payments
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Additional on-call payments
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Contributory pension scheme
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33 days’ holiday inclusive of Bank Holidays
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Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
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Salary Sacrifice Schemes including Cycle to Work
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Full induction with great training and support from dedicated team members
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Receive a treat on your birthday
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Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
Trainee Service Technician employer: Medstrom Ltd
Contact Detail:
Medstrom Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Technician
✨Tip Number 1
Familiarize yourself with the products and services offered by Medstrom. Understanding the technical aspects and customer service expectations will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience in delivery driving or customer service roles. Even if it's not directly related, showcasing your ability to manage routes and interact positively with customers can be a big plus.
✨Tip Number 3
Demonstrate your proactive attitude by preparing questions about the role and the company culture. This shows your genuine interest and helps you assess if it's the right fit for you.
✨Tip Number 4
If you have any mechanical or electrical skills, even if basic, make sure to mention them. This could give you an edge, as the role involves some technical responsibilities.
We think you need these skills to ace Trainee Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in mechanical or electrical fields, delivery driving, and customer service. Emphasize your proactive attitude and ability to work independently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Trainee Service Technician role. Mention your willingness to learn and develop skills, and how your background aligns with the job requirements.
Highlight Relevant Skills: Clearly outline your basic PC skills, communication abilities, and any experience with manual handling. If you have a full UK driving license, make sure to mention it prominently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A clean, error-free application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medstrom Ltd
✨Show Your Proactive Attitude
Demonstrate your 'can-do' attitude during the interview. Share examples from your past experiences where you took initiative to solve problems or improve processes, as this aligns with the company's values.
✨Highlight Customer Service Skills
Since excellent customer service is crucial for this role, prepare to discuss specific instances where you provided outstanding service. This could include how you handled difficult situations or went above and beyond for a customer.
✨Familiarize Yourself with the Job Management System
Although full training will be provided, showing that you have researched job management systems can set you apart. Mention any relevant experience you have with similar systems or your willingness to learn quickly.
✨Discuss Your Mechanical or Electrical Background
If you have any mechanical or electrical experience, be sure to bring it up. Even if it's not essential, it can demonstrate your capability to understand the technical aspects of the role and your readiness to learn more.