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- Tasks: Provide exceptional customer service and support administrative tasks in a dynamic office environment.
- Company: Join a friendly team in Crewe, dedicated to delivering top-notch customer experiences.
- Benefits: Earn £12-17 per hour, gain valuable experience, and enjoy a supportive work culture.
- Why this job: Make a real impact while developing your skills in a professional setting.
- Qualifications: Previous customer service experience, SAP knowledge, and strong communication skills required.
- Other info: This is a temporary role for 3 months, perfect for students seeking flexible work.
As a Temporary Customer Service Administrator, you will play a crucial role in ensuring the smooth operation of the office. Your responsibilities will include:
- Providing exceptional customer service by addressing enquiries, resolving issues, and offering information to clients and visitors.
- Supporting administrative tasks.
- Handling correspondence, emails, and other communications on behalf of the team.
- Maintaining accurate records and ensuring data protection policies are adhered to at all times.
To be successful in this role, you will need:
- Previous experience in customer service and administration.
- Experience of working with SAP.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A proactive and adaptable approach to work.
- The ability to work independently and as part of a team.
- Attention to detail and a commitment to maintaining confidentiality.
In return, you will receive a competitive hourly rate of £12-17 per hour depending on experience. This temporary position offers the chance to work in a friendly and professional environment, with opportunities to develop your skills and gain valuable experience. You will also benefit from being part of a supportive team and the opportunity to make a significant impact in a short period.
Ready to take on this exciting opportunity? Apply now and become an essential part of our team!
Customer Service employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with SAP before the interview. Since it's a necessity for the role, having a solid understanding of how to navigate and utilise SAP will give you a significant edge over other candidates.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios and best practices. Being able to demonstrate your problem-solving abilities and how you've handled difficult situations in the past can really impress the hiring team.
✨Tip Number 3
Prepare specific examples of your organisational and multitasking skills. Think of times when you successfully managed multiple tasks or projects simultaneously, as this will showcase your ability to thrive in a busy environment.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will help you align your answers during the interview, showing that you're not just a fit for the role but also for our company culture.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service and administrative experience. Emphasise your familiarity with SAP and any relevant skills in Microsoft Office Suite, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Temporary Customer Service Administrator position. Mention specific examples of how you've provided exceptional customer service in the past.
Highlight Key Skills: In your application, clearly outline your organisational and multitasking abilities. Provide examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your capability to excel in the role.
✨Familiarise Yourself with SAP
Since experience with SAP is a necessity, make sure you brush up on your knowledge of the software. Be ready to discuss how you've used it in past roles and how it can help streamline processes in the new position.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage multiple tasks effectively. Share examples of how you've prioritised work in busy environments, as this will show your potential employer that you can handle the demands of the role.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to showcase your proficiency in Microsoft Office during the interview.
