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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth operations.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with exciting growth plans.
- Benefits: Enjoy bonuses, discounts, holiday perks, and access to training programmes.
- Why this job: Be part of a fun, inclusive culture that values your development and success.
- Qualifications: Management experience in leisure, hospitality, or retail; passion for customer service required.
- Other info: Flexible hours with opportunities for extra shifts and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
About the role
Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
The Why...
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Employee Assistance Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of inspiring and developing large teams
- A willingness to work nights and weekends
- Desire for success
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Assistant Manager employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and team development will help you align your responses during interviews, showcasing how your management experience fits into their culture.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in fast-paced environments. Highlight specific instances where you inspired and developed your team, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Demonstrate your passion for customer service by sharing stories that illustrate your dedication to enhancing the customer journey. This will resonate well with the hiring team, as they value a strong customer focus.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially nights and weekends. Showing that you're willing to adapt to the demands of the role will make you a more attractive candidate.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the leisure, hospitality, or retail sectors. Emphasise any achievements that demonstrate your ability to inspire and develop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire for success. Mention specific examples of how you've positively impacted team performance and customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team coaching, operational management, and financial target achievement. Use concrete examples to illustrate these skills in action.
Show Enthusiasm for the Company: Research Hollywood Bowl Group and express your enthusiasm for their mission and values in your application. Mention their commitment to diversity and inclusion, and how you can contribute to this positive environment.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Passion for Customer Service
As an Assistant Manager, you'll be at the forefront of enhancing the customer journey. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to exceptional service.
✨Highlight Your Management Experience
Discuss your management experience in the leisure, hospitality, or retail sectors. Provide concrete examples of how you've inspired and developed teams, as this is crucial for the role. Tailor your responses to reflect the dynamic environment of Hollywood Bowl Group.
✨Emphasise Your Teamwork Skills
The role requires effective collaboration with both front-of-house and back-of-house teams. Prepare to discuss how you've successfully worked with diverse teams in the past, and how you plan to inject fun and positivity into the workplace.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential challenges you might face in a busy centre and how you would address them, showcasing your readiness for the fast-paced environment.
