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For Companies At a Glance
- Tasks: Lead and enhance our tech support operations for client satisfaction.
- Company: Join a progressive tech and telecoms company in Manchester known for innovation.
- Benefits: Enjoy a competitive salary, generous holiday leave, and career progression opportunities.
- Why this job: Be part of a supportive culture that values operational efficiency and teamwork.
- Qualifications: Degree in Business, IT, or Telecoms; management experience in a similar role required.
- Other info: ITIL Foundation certification and strong leadership skills are essential.
The predicted salary is between 46000 - 60000 £ per year.
We are seeking an efficient and proactive Service Desk Manager to oversee and enhance our technology and telecoms operations. The successful candidate will be responsible for managing our operations function, ensuring the efficiency of our support services and the satisfaction of our clients.
Our client is a well-established, medium-sized technology and telecoms company based in Manchester. The company is recognised for its commitment to innovation, delivering leading-edge technology and telecoms solutions to a diverse range of clients. They pride themselves on creating a supportive, progressive work environment.
Description
- Manage and coordinate the operations centre to ensure efficiency and productivity.
- Drive the development and implementation of operational procedures and policies.
- Work closely with support teams to resolve client issues promptly and effectively.
- Collaborate with stakeholders to identify and implement improvements in operational processes.
- Ensure compliance with industry regulations and company standards.
- Conduct performance reviews and provide constructive feedback to team members.
- Coordinate with HR to recruit, train, and retain qualified operations centre staff.
- Prepare and present operational reports to senior management.
Profile
- A degree in Business Administration, IT, Telecoms or a related field.
- Significant prior experience of running a similar department at a management level.
- ITIL Foundation required.
- Experienced within ITIL Methodology including, Incident Management, Major Incident Management, Problem Management & Change Management.
- Previous experience in managing an operations centre in the technology and telecoms industry.
- Strong organisational and leadership skills.
- Excellent communication and interpersonal skills.
- An ability to make decisive, informed decisions.
- Proficiency in project management and operational software.
Job Offer
- An estimated salary range of £54,000 - £60,000 commensurate with skills and experience.
- A comprehensive benefits package.
- A supportive, inclusive company culture.
- Opportunity for career progression within the technology and telecoms sector.
- Generous holiday leave.
We invite qualified candidates who are passionate about enhancing operational efficiency in the technology and telecoms sector to apply.
Service Desk Manager employer: Michael Page Technology
Contact Detail:
Michael Page Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL methodologies, especially Incident Management and Change Management. Being able to discuss these concepts confidently during your interview will demonstrate your expertise and understanding of the role.
✨Tip Number 2
Research the company’s recent projects and innovations in technology and telecoms. This knowledge will not only help you tailor your responses but also show your genuine interest in their operations and culture.
✨Tip Number 3
Prepare examples from your past experience where you've successfully improved operational processes or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations, particularly in technology and telecoms. Emphasise your familiarity with ITIL methodologies and any previous roles that demonstrate your leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational efficiency and how your background aligns with the company's goals. Mention specific achievements from your past roles that showcase your ability to enhance support services and client satisfaction.
Highlight Relevant Skills: Clearly outline your skills related to project management, communication, and decision-making. Use examples to illustrate how you've successfully implemented operational procedures or resolved client issues in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Desk Manager role.
How to prepare for a job interview at Michael Page Technology
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your previous experiences in managing teams, resolving conflicts, and driving performance improvements. Use specific examples to illustrate how you've successfully led teams in the past.
✨Understand ITIL Methodology
Since the role requires familiarity with ITIL practices, brush up on key concepts like Incident Management and Change Management. Be ready to explain how you've applied these methodologies in your previous roles and how they can enhance operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to make quick decisions under pressure or resolve complex client issues, and be ready to share your thought process.
✨Research the Company Culture
Understanding the company's culture is crucial. Familiarise yourself with their values and work environment. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a supportive and progressive workplace.
