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- Tasks: Join our team as a Customer Care Call Advisor, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days off, gym discounts, private healthcare, and a birthday day off!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a thriving company.
- Qualifications: Experience in call centers and strong communication skills are essential; passion for customer service is a must.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 22500 - 24500 £ per year.
Customer Care Call Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years’ service We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Role Responsibilities: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers records Delivering first class customer service to customers Essential skills: Experience in call centre environment, an outbound or an objections handling role would be beneficial Confident dealing with high level complaints Strong computer and MS office skills Excellent communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Teamworking skills Passionate and willing to learn in a dynamic environment Willing to accept new challenges Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Ready to make your dream job a reality and #BeVerisure? Send us your CV and well get in touch! ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL. JBRP1_UKTJ
Verisure | Customer Care Call Advisor | newcastle-upon-tyne, tyne and wear employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verisure | Customer Care Call Advisor | newcastle-upon-tyne, tyne and wear
✨Tip Number 1
Familiarize yourself with Verisure's services and customer care philosophy. Understanding the company's mission to provide peace of mind through security will help you align your responses during the interview.
✨Tip Number 2
Prepare for role-playing scenarios that may come up during the interview. Practice handling high-level complaints and demonstrating your problem-solving skills, as these are crucial for a Customer Care Call Advisor.
✨Tip Number 3
Showcase your ability to multitask effectively. During the interview, be ready to discuss examples where you've successfully managed multiple priorities while maintaining high service quality.
✨Tip Number 4
Emphasize your passion for customer service. Share specific experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with Verisure's commitment to exceptional service.
We think you need these skills to ace Verisure | Customer Care Call Advisor | newcastle-upon-tyne, tyne and wear
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Call Advisor position. Understand the responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a call center environment or roles that involved handling objections and high-level complaints. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully resolved customer issues in the past.
Express Your Passion for Customer Service: Convey your genuine passion for providing exceptional customer service in your application. Mention any relevant experiences where you went above and beyond to ensure customer satisfaction.
How to prepare for a job interview at Verisure
✨Show Your Customer Service Passion
Make sure to express your genuine passion for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Verisure's mission.
✨Prepare for High-Level Complaints
Since the role involves dealing with escalated complaints, be ready to discuss how you've handled difficult situations in the past. Highlight your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses.
✨Familiarize Yourself with the Company
Research Verisure and its services thoroughly. Understanding their products and customer base will not only impress your interviewers but also help you answer questions more effectively.
