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- Tasks: Manage hotel operations, ensuring guest satisfaction and smooth service delivery.
- Company: Kingsmills Hotel is a luxurious 4-star retreat in Inverness with rich heritage.
- Benefits: Enjoy competitive salary, meals on shift, gym access, and discounts at partner hotels.
- Why this job: Join a dynamic team where no two days are the same and excellence is pursued.
- Qualifications: Previous supervisory experience in hospitality and strong food and beverage knowledge required.
- Other info: Flexible shifts including evenings and weekends; live out only.
The predicted salary is between 30000 - 42000 £ per year.
Kingsmills Hotel, Inverness is seeking an experienced Operations/Duty Manager to ensure the smooth operation of the hotel and deliver the highest level of guest satisfaction. The role requires working five days from seven, including evenings and weekends.
What We Offer:
- A varied role within a luxury hospitality setting.
- Highly competitive salary.
- A dynamic and supportive work environment.
- Meals on shift.
- Long service awards.
- Online training platform.
- Access to discounts for accommodation through partner hotels.
- Complimentary use of the Kingsmills swimming pool and gym.
- Food and beverage discount at Ness Walk and Kingsmills.
- Discount in our Kingsmills Spa for treatments.
- Staff events.
Kingsmills is a 4-star hotel with a rich heritage dating back to the 18th century, complete with spa and conference facilities. It is a perfect retreat for leisure holidays and corporate events.
Key Responsibilities:
- Greet, converse, and assist guests with enquiries.
- Manage first impressions of guests and perform tasks to the highest standards.
- Occupy the hotel reception and public areas, particularly during busy times.
- Engage guests in conversation and provide general assistance.
- Manage, record, and resolve guest complaints promptly.
- Meet and greet VIP guests.
- Ensure all areas are sufficiently covered with appropriate staffing levels.
- Work predominantly in F&B departments such as the bar and restaurant.
- Stay current with all hotel products, services, policies, and emergency procedures.
- Handle management issues or emergencies that arise.
- Comply with health and safety procedures, including fire walks and recording accidents.
- Act as the host in the lounge/bar area during late shifts.
Qualifications:
- Previous supervisory/management experience in hospitality in a busy quality hotel is essential.
- Strong food and beverage background.
- Calm, efficient, and able to work well under pressure.
- Strong leadership and exceptional communication skills.
- A passion for delivering exceptional levels of guest service.
If you believe you have the right qualities and food/beverage background to join as our Operations/Duty Manager, please submit your CV along with a covering letter via the 'Apply' button.
Operations / Duty Manager employer: Kingsmills Hotel
Contact Detail:
Kingsmills Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations / Duty Manager
✨Tip Number 1
Familiarise yourself with Kingsmills Hotel's unique offerings and history. Understanding the hotel's heritage and services will help you engage more effectively with guests and demonstrate your passion for the role during interviews.
✨Tip Number 2
Network within the hospitality industry, especially in Inverness. Attend local events or connect with current employees on platforms like LinkedIn to gain insights about the hotel culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Brush up on your knowledge of wines and spirits, as well as food and beverage service standards. Being well-versed in these areas will not only boost your confidence but also show your commitment to delivering exceptional guest experiences.
✨Tip Number 4
Prepare to discuss specific examples from your previous management experience that highlight your ability to handle guest complaints and emergencies. This will showcase your problem-solving skills and readiness for the fast-paced environment at Kingsmills.
We think you need these skills to ace Operations / Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and detail why you are a great fit for the Operations/Duty Manager role. Mention your leadership skills and how you handle guest complaints effectively.
Showcase Relevant Skills: Highlight key skills such as communication, problem-solving, and the ability to work under pressure. Provide examples of how you've successfully managed teams or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality sector.
How to prepare for a job interview at Kingsmills Hotel
✨Showcase Your Hospitality Experience
Make sure to highlight your previous supervisory or management experience in hospitality. Be ready to discuss specific situations where you successfully managed guest complaints or enhanced guest satisfaction.
✨Demonstrate Your Knowledge of Food and Beverage
Since a strong food and beverage background is essential for this role, prepare to talk about your experience with wines, spirits, and restaurant operations. You might even want to mention any relevant certifications or training you've completed.
✨Exhibit Strong Leadership Skills
The role requires exceptional leadership abilities. Think of examples where you led a team under pressure or resolved conflicts effectively. This will show that you can maintain calm and efficiency in a busy environment.
✨Prepare Questions About the Hotel
Research Kingsmills Hotel and prepare thoughtful questions about their operations, values, and guest services. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
