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- Tasks: Manage customer enquiries and coordinate hire orders in a busy office.
- Company: Join a leading supplier of non-mechanical products for hire and sale.
- Benefits: Enjoy a competitive salary, private healthcare, and exciting career progression.
- Why this job: Be part of a supportive team focused on delivering outstanding customer service.
- Qualifications: Strong communication skills and a full driving licence are essential.
- Other info: Experience in construction is not required; training will be provided.
We are looking for a Hire Controller for offices near St Helens. Working for a market leading supplier of non-mechanical products for hire and sale.
This position is an office-based position, within a busy but relaxed atmosphere. We are looking for applicants who are well presented with excellent customer service skills and a professional manner. If you are comfortable in customer service and sales situations, can co-ordinate and work alongside the Sales Manager within the business, then you are the person we are looking for.
Working as part of a team in a very busy and fast paced non-mechanical office, you will be expected to provide a prompt and efficient service to customers both internal and external. Maximise all revenue opportunities and administer all associated paperwork while always providing outstanding customer service. This position is permanent and full time, although experience in the construction sector is not essential, as all training is provided. Strong customer service and communication skills are essential alongside the willingness to work within a busy and reactive environment.
Position Responsibilities:- Deal with telephone, email and face to face enquiries; orders from customers and provide accurate information as required.
- Ensure accuracy of all paperwork and procedures for hire/sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
- Liaise with the warehouse to ensure equipment required for hire is available.
- Co-ordinate drivers to ensure equipment is delivered and collected from customers on time and efficiently.
- Ensure all deadlines are met in relation to reporting of information.
- Work within the Health & Safety policy of the company to ensure safe working practices.
- Maximise consumable sales opportunities at every opportunity.
This firm's outstanding working environment(s), exciting career and development opportunities are ideal for individuals who are driven to deliver complete customer satisfaction. They recognise and reward hard work, loyalty and achievements with excellent incentives and a structured discretionary bonus scheme.
Your benefits will include:- Salary: 25-28k DOE
- Full-time, Permanent
- Private Health Care
- Career progression and management development opportunities
- Good holidays and Christmas Shutdown
- Social Staff Events
Due to the location, you will require a full driving licence; and successful applicants will be required to attend interviews. Please apply online.
Sales & Customer Service Hire Controller employer: Shepherd Stubbs
Contact Detail:
Shepherd Stubbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Hire Controller
✨Tip Number 1
Familiarise yourself with the non-mechanical products that the company supplies. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a sales environment. Role-playing these situations can help you feel more confident when dealing with real customers.
✨Tip Number 3
Network with professionals in the construction and hire industry. Attend local events or join online forums to gain insights and make connections that could give you an edge in your application.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the company's culture and values. This demonstrates that you're not just looking for any job, but are genuinely interested in contributing to their team.
We think you need these skills to ace Sales & Customer Service Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you dealt with customers directly, as well as your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent customer service skills and professional manner. Mention your willingness to learn and adapt, especially if you lack experience in the construction sector.
Highlight Key Skills: In your application, focus on your communication skills and ability to coordinate with teams. Mention any experience you have with paperwork and administrative tasks, as accuracy is crucial for this role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a busy office environment and your commitment to providing outstanding customer service. Companies appreciate candidates who are genuinely interested in their mission.
How to prepare for a job interview at Shepherd Stubbs
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a professional manner even in challenging situations.
✨Demonstrate Teamwork Abilities
This position requires working closely with the Sales Manager and other team members. Be ready to discuss your experience in collaborative environments and how you contribute to a team's success, especially in fast-paced settings.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their market position and the non-mechanical products they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to the job, such as managing orders or coordinating deliveries. Think through potential scenarios and how you would ensure efficiency and customer satisfaction.
