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- Tasks: Join our Credit Risk team to help customers manage their bill payments through calls and payment plans.
- Company: Utilita is a leading energy company, committed to sustainability and customer empowerment.
- Benefits: Enjoy a bonus scheme, career progression, 25 days leave, and health care perks.
- Why this job: Be part of a diverse team that values authenticity and offers exciting competitions and community involvement.
- Qualifications: Strong communication skills and experience in credit control or similar roles are essential.
- Other info: Work hybrid in a supportive environment with a focus on mental wellbeing and personal growth.
The predicted salary is between 21000 - 30000 £ per year.
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Control Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA’s.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
What we can offer you:
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us.
- Win tickets! – we run exciting competitions to win tickets to shows across the country.
- Time off – we give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – your wellbeing is very important to us.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme – giving you access to a dedicated GP line.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community.
- Death in service – we pay three times your annual salary to your designated next of kin.
- Pension – we contribute 4% of your salary when you contribute 5%.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Credit Control Advisor employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and Utilita's unique approach to credit control. Understanding their values of fairness, smartness, and sustainability will help you align your responses during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Credit Control Advisor. This will prepare you for handling customer queries and negotiating payment plans effectively.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've successfully managed difficult customer interactions in the past. This will showcase your resilience and professionalism, key traits for this role.
We think you need these skills to ace Credit Control Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or similar roles. Emphasise your communication skills and any experience you have with customer service, as these are key for the Credit Control Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your solution-focused mindset and ability to build rapport with customers. Mention specific examples from your past experiences that demonstrate your resilience and professionalism in challenging situations.
Highlight Key Skills: In your application, clearly outline your ability to interpret complex data and manage multiple tasks. Use bullet points to make these skills stand out, as they are crucial for success in this role.
Showcase Your Passion for Customer Service: Express your enthusiasm for delivering exceptional customer service in your application. Share any relevant experiences where you went above and beyond to assist customers, as this aligns with the company's values.
How to prepare for a job interview at Utilita Energy
✨Showcase Your Communication Skills
As a Credit Control Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts confidently.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or negotiating a payment plan. Think of examples from your past experience where you successfully resolved similar issues and be ready to share those stories.
✨Understand the Company’s Values
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. During the interview, try to align your answers with these values, showing how you embody them in your work ethic and approach to customer service.
✨Demonstrate Your Problem-Solving Skills
The role requires a solution-focused mindset. Be prepared to discuss how you approach problem-solving, especially in a credit control context. Highlight any relevant experience where you successfully identified issues and implemented effective solutions.
