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- Tasks: Manage claims files and provide exceptional service in a fast-paced automotive environment.
- Company: Join a growing global business in the automotive sector with a dynamic team.
- Benefits: Enjoy a full-time, permanent role with a competitive salary of £26,000 per annum.
- Why this job: Be part of an incredible team and make a real impact in customer service.
- Qualifications: Previous call-centre experience and knowledge of warranty management are essential.
- Other info: Located in Birchwood, Warrington, this role is perfect for automotive enthusiasts.
The predicted salary is between 15600 - 36400 £ per year.
Are you a highly motivated Customer Service Administrator with experience in the Automotive industry? Our client, an expanding global business, is seeking a talented individual to join their incredible team in Birchwood with technical skills and knowledge of vehicles and parts. Location: Birchwood, Warrington Full-time, permanent role Salary: £26,000 per annum As the Customer Service Administrator within the Automotive sector, you will have the exciting responsibility of managing claims files in mechanical breakdown contracts. Your role will involve adhering to internal procedures, providing exceptional service to customers, dealer partners, and repairers. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, then our client wants to hear from you! Key Responsibilities: Manage Sales Administration and Mechanical Breakdown Claims Process new claims and ensure accuracy and completeness of information Follow up on claims cases until they are closed/complete Maintain day-to-day relationships with customers, dealer partners, and repairers Handle complaints and ensure the highest level of service is provided Essential Experience: Previous call-centre experience Experience within Warranty Management Strong Englis…
Customer Service Administrator - Automotive employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Automotive
✨Tip Number 1
Familiarize yourself with the automotive industry, especially in areas related to mechanical breakdowns and warranty management. This knowledge will not only help you understand the role better but also impress the hiring team during your discussions.
✨Tip Number 2
Highlight your call-center experience by preparing specific examples of how you've handled customer inquiries and complaints effectively. Being able to demonstrate your problem-solving skills in a fast-paced environment will set you apart.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your approach to align with their mission can show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
✨Tip Number 4
Prepare questions about the claims process and customer interactions that you can ask during the interview. This shows your proactive attitude and eagerness to understand the role more deeply, which can leave a positive impression.
We think you need these skills to ace Customer Service Administrator - Automotive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and the automotive industry. Include specific examples of how you've managed claims or provided exceptional service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your motivation to work in customer service. Mention any relevant experience with mechanical breakdown claims and your ability to handle complaints effectively.
Highlight Technical Skills: Since the role requires technical knowledge of vehicles and parts, be sure to mention any relevant qualifications or experiences that demonstrate your understanding of automotive products and services.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Show Your Automotive Knowledge
Make sure to highlight your experience in the automotive industry during the interview. Discuss specific vehicles or parts you are familiar with, as this will demonstrate your technical skills and knowledge relevant to the role.
✨Emphasize Customer Service Skills
Since the role involves managing claims and providing exceptional service, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. This will showcase your ability to thrive in a fast-paced environment.
✨Understand the Claims Process
Familiarize yourself with the mechanical breakdown claims process before the interview. Being able to discuss how you would manage claims files and ensure accuracy will show that you are proactive and detail-oriented.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's internal procedures and team dynamics. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
