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- Tasks: Assist residents and visitors at the front desk, providing top-notch service.
- Company: Join a prestigious 5* luxury residential apartment complex in Central London.
- Benefits: Earn £14.50 per hour with weekly pay and flexible shifts.
- Why this job: Experience a vibrant work culture while making a difference in residents' lives.
- Qualifications: Previous experience in customer service and good English skills required.
- Other info: Immediate start available; full training on IT systems provided.
We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London. This is a long-term temporary position, working through our agency. An immediate start is available.
As a Guest Service Assistant, you will be working in a team based at the front desk, providing a 5* hotel style service to all residents and visitors. Working 5 days out of 7, on a rota basis, shift times are mainly 7am - 3pm or 3pm - 11pm. Very occasional night working required to cover holidays. 40 hours per week and weekly paid.
Main responsibilities are:
- Based at the front desk, assisting residents and visitors with all enquiries
- Offering luggage assistance for all residents and escorting them to the apartments ensuring they are aware of all services offered
- Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests
- Handle incoming/outgoing mail and parcels
- Maintain an excellent level of communication with all departments
- Ensure a full working knowledge of the apartments and services available at all times
- Update stock levels for all items
- Ensure a personalised service is provided at arrival, during stay and departure
- Complete any shopping requests for residents
- Ensure floor and garage checks are completed during the shift
- Keeping lobby areas clean and tidy at all times
- Ordering daily newspapers and magazines
- Any other tasks as required
Requirements:
- Previous experience in a similar role
- Good level of English
- Well presented and smart appearance
- Computer skills - full training given on IT systems
- Committed to providing high level of customer service
Interested in the Guest Service Assistant role? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates.
Day Guest Service Assistant employer: Prime Agency Recruitment
Contact Detail:
Prime Agency Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of high-end clientele can set you apart. Research common services offered in 5* hotels and think about how you can apply that knowledge in your role.
✨Tip Number 2
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with residents and visitors frequently. Role-play different scenarios with friends or family to build your confidence in providing excellent customer service.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully handled difficult situations or requests. Being able to demonstrate this skill during an interview can make a strong impression.
✨Tip Number 4
Dress the part! Since this role requires a smart appearance, ensure you have appropriate attire ready for any potential interviews. Looking professional can help convey your commitment to the role and the level of service expected.
We think you need these skills to ace Day Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, particularly in hospitality or similar environments. Emphasise any previous positions where you provided a high level of service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle enquiries and assist guests effectively.
Highlight Communication Skills: Since the role requires excellent communication with residents and other departments, ensure you mention your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Prime Agency Recruitment
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for a customer, highlighting your problem-solving skills and dedication.
✨Know the Company and Its Services
Familiarise yourself with the luxury residential apartments and the services they offer. This knowledge will not only impress the interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Dress to Impress
Since this role requires a smart appearance, make sure to dress professionally for the interview. A polished look will convey your seriousness about the position and your understanding of the high standards expected in a luxury environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing multiple requests at once. Practising your responses to these scenarios can help you feel more confident during the interview.
