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- Tasks: Join us as a D365 CRM Functional Consultant, translating business needs into effective CRM solutions.
- Company: We're a dynamic team based in Manchester, focused on innovative CRM implementations.
- Benefits: Enjoy a hybrid work style with two days onsite and potential for contract extension.
- Why this job: Be part of a collaborative environment, working with global teams to deliver high-quality solutions.
- Qualifications: Strong knowledge of Dynamics 365 CE and experience in CRM implementations are essential.
- Other info: Microsoft certification is a plus; excellent communication skills are key for client interactions.
The predicted salary is between 48000 - 72000 £ per year.
Location: Manchester
Style: Hybrid 2 days onsite
Rate: Inside IR35
Duration: 6 months (initially view to extend)
About the Role: We are seeking an experienced D365 CRM Functional Consultant to join our team in Manchester. This role is ideal for professionals with a strong background in Dynamics 365 Sales, Customer Service, and Field Service, who can translate business needs into effective CRM solutions.
Key Responsibilities
- Conduct fit/gap analysis and prepare functional design documents for CRM modules (Sales, Customer Service, Marketing).
- Design CRM solutions and data models, providing input for data migration and integration.
- Support functional and user acceptance testing (UAT), ensuring high-quality solutions.
- Work collaboratively with offshore teams, stakeholders, and vendors as part of an implementation program.
- Assist testing and training teams by providing guidance on functionality.
Required Skills & Experience
- Strong product knowledge of Dynamics 365 CE (Sales, Customer Service, Field Service) and Power Platform.
- Experience in CRM implementations (at least two using Dynamics 365 CE Online).
- Ability to perform product fit/gap analysis and provide solutions leveraging D365 capabilities.
- Basic understanding of DevOps practices and Azure AD/O365/M365 integration.
- Experience working in an onsite-offshore model and within Agile methodologies.
- Excellent communication skills with the ability to manage stakeholders in a client-facing role.
- Microsoft certification is highly desirable.
D365 CRM Functional Consultant employer: Maclean Moore Consulting
Contact Detail:
Maclean Moore Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Functional Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365, especially in Sales, Customer Service, and Field Service. This will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the D365 community, particularly those who have experience in CRM implementations. Engaging in forums or LinkedIn groups can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your past projects where you conducted fit/gap analysis or designed CRM solutions. Being able to articulate your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Brush up on Agile methodologies and DevOps practices, as these are crucial for the role. Showing that you understand how to work within these frameworks will highlight your adaptability and readiness for the position.
We think you need these skills to ace D365 CRM Functional Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight your experience with Dynamics 365 Sales, Customer Service, and Field Service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous CRM implementations, particularly those involving Dynamics 365 CE Online. Provide specific examples of how you've conducted fit/gap analyses and designed CRM solutions.
Showcase Your Skills: Make sure to mention your knowledge of Power Platform and any relevant Microsoft certifications. Discuss your experience with Agile methodologies and working in an onsite-offshore model to demonstrate your adaptability.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Explain why you are a good fit for the team and how you can contribute to their CRM implementation success.
How to prepare for a job interview at Maclean Moore Consulting
✨Showcase Your D365 Expertise
Make sure to highlight your experience with Dynamics 365, especially in Sales, Customer Service, and Field Service. Be prepared to discuss specific projects where you conducted fit/gap analyses and how you designed effective CRM solutions.
✨Prepare for Technical Questions
Expect questions about your understanding of the Power Platform and how it integrates with Dynamics 365. Brush up on your knowledge of data migration, integration processes, and any relevant DevOps practices to demonstrate your technical proficiency.
✨Demonstrate Collaboration Skills
Since the role involves working with offshore teams and stakeholders, be ready to share examples of how you've successfully collaborated in previous roles. Highlight your communication skills and ability to manage client relationships effectively.
✨Discuss Your Testing Experience
Talk about your involvement in functional and user acceptance testing (UAT). Provide examples of how you ensured high-quality solutions and supported testing and training teams, as this will show your commitment to delivering excellent results.
