Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service requests, manage schedules, and support engineers daily.
- Company: Join a dynamic team in Uxbridge focused on customer satisfaction.
- Benefits: Enjoy part-time hours with flexible scheduling and potential for permanent placement.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Strong communication skills and some customer service experience preferred.
- Other info: Opportunity to participate in standby rota for emergency calls.
Scheduler/Service Co-ordinator Temp to Perm Location: Uxbridge Salary: £12.21 Part time – 24 hours per week (3 full days)
We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.
Key Responsibilities:
- Answering phone calls and logging jobs
- Addressing customer queries efficiently
- Arranging engineer visits and site parking
- Preparing site visit paperwork
- Daily communication with engineers
- Controlling and scheduling engineers' workloads
- Downloading job information
- Preparing parts and paperwork for engineer collection
- Providing on-road and on-site job support
- Checking parts received before scheduling
- Reviewing open jobs weekly
- Monitoring job progress to ensure timely completion
- Uploading engineer information to customer systems
- Maintaining the engineers' scheduled work diary
- Updating customer call log systems
Requirements:
- Excellent communication and organisational skills
- Ability to manage multiple tasks and priorities effectively
- Experience in customer service or a similar role is advantageous
- Proficiency in using computer systems and software for job logging and scheduling
- Willingness to participate in the standby rota and handle emergency calls
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Service Desk Coordinator employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and systems used for job logging and scheduling. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that required strong communication and organisational skills. Be ready to share examples of how you've effectively managed multiple tasks in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and how you handle customer queries. Think of specific instances where you successfully resolved issues or improved processes, as this will showcase your ability to meet customer needs.
✨Tip Number 4
Research the company and its values before your interview. Understanding their commitment to customer satisfaction and operational efficiency will help you align your answers with what they are looking for in a Service Desk Coordinator.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and organisational skills. Use specific examples that demonstrate your ability to manage multiple tasks and communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of Service Desk Coordinator, particularly in scheduling and communication.
Highlight Technical Proficiency: Since the role requires proficiency in computer systems for job logging and scheduling, mention any relevant software or tools you are familiar with. This will show your readiness to handle the technical aspects of the job.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Communication Skills
As a Service Desk Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from past experiences where you successfully resolved customer queries or coordinated with team members.
✨Highlight Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you manage multiple tasks and priorities. You might want to mention specific tools or methods you use to stay organised, such as scheduling software or task management techniques.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to explain how you would handle specific situations, like managing an engineer's schedule or addressing a customer's urgent request. Think through your responses in advance.
✨Demonstrate Technical Proficiency
Since the role involves using computer systems for job logging and scheduling, be ready to discuss your experience with relevant software. If you have used similar systems in previous roles, share those experiences and how they helped you succeed in your tasks.
