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- Tasks: Handle commercial insurance claims from start to finish, ensuring smooth processes and client satisfaction.
- Company: Join Berkeley Insurance Group, a leader in providing expert insurance advice and exceptional customer service.
- Benefits: Enjoy a competitive salary, joint pension scheme, and increasing annual leave with service.
- Why this job: This role offers growth opportunities in a supportive team, perfect for those seeking to advance their career.
- Qualifications: You need 2+ years of experience in commercial insurance claims handling and strong client support skills.
- Other info: Familiarity with Acturis software is a plus, enhancing your application.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leicester / Birmingham
Salary: Negotiable + Benefits
Overview:
Berkeley Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Commercial Claims Handler to join the professional and welcoming team based out of either the Leicester or Birmingham office.
Berkeley Insurance Group's experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection.
In this role you will be responsible for handling claims from first notification through to settlement including but not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on large, complex, difficult or appropriate claims.
This is a good long term opportunity that will suit an experienced person with good cross class claims handling knowledge that is looking for the next step or to take on wider responsibilities.
The day to day:
- Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
- Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
- Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
- Attend client meetings with Account Executives when required.
- Be conversant with and adhere to the Company's Complaints Procedures.
- Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
- Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.
What's on offer:
- Competitive/Negotiable salary package & additional benefits
- Joint Pension contribution scheme
- Annual leave that rises with length of service
Your Experience:
- Requirement of at least 2+ years commercial insurance claims handling service.
- Confident handling various client insurance claims providing support and advice throughout.
- Good understanding of commercial claims, products, wordings and options.
- Acturis insurance broking software knowledge is an advantage.
Commercial Claims Handler employer: Brown & Brown
Contact Detail:
Brown & Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of commercial claims that Berkeley Insurance Group handles. Understanding the nuances of these claims will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend relevant events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Brush up on your knowledge of Acturis insurance broking software, as familiarity with this tool could give you an edge over other candidates. Consider taking a short course or finding online resources to enhance your skills.
✨Tip Number 4
Prepare to discuss your previous experience in handling complex claims during the interview. Be ready to share specific examples of how you've successfully navigated challenging situations and achieved positive outcomes for clients.
We think you need these skills to ace Commercial Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial insurance claims handling. Focus on relevant skills and achievements that align with the job description, such as your ability to manage complex claims and your knowledge of insurance products.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you are a good fit for the Commercial Claims Handler role. Mention your 2+ years of experience, your understanding of claims processes, and how you can contribute to Berkeley Insurance Group's objectives.
Showcase Relevant Skills: In your application, emphasise skills that are crucial for the role, such as negotiation, client communication, and familiarity with Acturis software. Provide examples of how you've successfully handled claims in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the insurance industry.
How to prepare for a job interview at Brown & Brown
✨Showcase Your Claims Handling Experience
Make sure to highlight your previous experience in commercial claims handling. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you successfully resolved them.
✨Demonstrate Your Knowledge of Insurance Products
Familiarise yourself with various commercial insurance products and wordings. During the interview, be ready to explain how these products apply to different scenarios and how you can use this knowledge to benefit clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle complex claims or difficult clients, and be ready to articulate your thought process clearly.
✨Emphasise Your Communication Skills
As a Commercial Claims Handler, you'll need to liaise with clients, insurers, and other parties. Highlight your communication skills and provide examples of how you've effectively managed relationships in the past.
